Max provided excellent customer service! He went out of his way to accommodate my time concerns. I will definitely recommend him to others,
3/2/2018
Wayne K. VERIFIED CUSTOMER
I came in to change one headlight. I was told that they couldn't change it..but was still charged $128.
3/2/2018
Maria Z. VERIFIED CUSTOMER
Great customer service
3/1/2018
James C. VERIFIED CUSTOMER
Very happy with the prompt service!
3/1/2018
Bruno C. VERIFIED CUSTOMER
Everything went so smooth and fast. Loved the serve and look forward to working with Bob Baker Mazda. Thank you so very much
2/28/2018
Timothy F. VERIFIED CUSTOMER
Mark/ Damon were awesome as usual!!! Always make sure My family and
I are handled! Best service ever!
2/28/2018
Gayle B. VERIFIED CUSTOMER
Great rep in Matt Caulfield, he treated us well!! Thx gayle & Don Beasley
2/28/2018
Matthew C. VERIFIED CUSTOMER
Highly professional and friendly. Definitely helped get my car back in decent condition and driving significantly better in a single day. Great service, hands down.
2/28/2018
Kristen I. VERIFIED CUSTOMER
Michael was excellent! He was friendly and knowledgable!
2/28/2018
Michael A. VERIFIED CUSTOMER
Ren was great
2/28/2018
Jacob C. VERIFIED CUSTOMER
Mark was amazing like always. Mark makes me feel like a special VIP customer every time. He is one of the main reason Ma why I am loyal to Mazda and am considering buying another car from Mazda.
2/28/2018
Daniel S. VERIFIED CUSTOMER
excellent service.
2/27/2018
Zhanna L. VERIFIED CUSTOMER
Max was very professional and courteous. Thank you.
2/27/2018
Deborah M. VERIFIED CUSTOMER
Had a 7:30 AM Appt for Oil Change on 2/21.
Was told it would take about an hour to be completed.
I went to the counter to check on the status, since it was
10 AM by then, and I hadn’t heard anything from anyone.
The man told me that my paperwork had been misplaced.
I don’t think anyone knew I was still there waiting. I have been coming to
coming to Bob Baker Carlsbad for several years, I live In Escondido now
and Still bring my car there for service. I don’t think I should have had to
wait 2 and a half hours since I was told otherwise.
2/25/2018
James W. VERIFIED CUSTOMER
I am very pleased that Max is back. He took care of my problems with accurate and timely repairs.
But on another note, you should really improve your online service appointment process. I added a note that I thought I would need a wheel bearing when making the appointment but this info was apparently not forwarded to the parts dept so no bearing was available. Max arranged overnight delivery of the needed part once the need was confirmed.
2/24/2018
Kyun K. VERIFIED CUSTOMER
Excellent services
Thank You
2/24/2018
Ariel A. VERIFIED CUSTOMER
Max is the best. He provided an excellent service. I was very satisfied.
He accommodated my request “to wait” and to work on my car right away (oil change and oil filter) so I dont have to wait for 4 hours long. The serviced was done less than two hours as he promised. He’s a very approachable person and very accommodating. I’m glad and lucky that he was the one who helped me and not the other guy who had told me he can’t do anything about it. I give Max 10 stars for the execellent service.
2/24/2018
Ilya Y. VERIFIED CUSTOMER
Mark is great, his score is 5/5
2/24/2018
Jean C. VERIFIED CUSTOMER
Good service from Mark, on time service, called partway to discuss. Did not rinse off car, though I asked. Why are you washing all cars on site, but cannot take care of customers’ cars? Save water on site cars. And your pricing for my minimal service was way too expensive- I have not been getting coupons. Will hold off on coming back any time soon.