I've been bringing my cars to this location for several years. I was disappointed to be told upon arrival that because I didn't check the "wait" box on the website I would have to wait 1.5 hours for my car to be done - leading me to wonder what the point is of making an appointment?
I was also then told that prices had been raised, which is never fun.
I have concerns about how much paper is used at this location! A lot of printing of pages that doesn't seem necessary or environmentally conscious is happening. I would love to see a shift to electronic happen.
Lastly, my car is usually rinsed off before it's given back to me and it was disappointing that this didn't happen this time. Not sure if this is another change in procedure?
2/12/2018
Debra M. VERIFIED CUSTOMER
I only wished you washed my car. That is something that brings value to your service and something my own mechanic doesn't do. I was disappointed. At least a good vacuum and wipe down of the interior would be a nice service.
2/11/2018
Peter D. VERIFIED CUSTOMER
Jesse and all were great!
2/11/2018
Victoria S. VERIFIED CUSTOMER
Max is the best! I was so excited to see that he had come back! Do the company a favor and don’t let him leave again! Great customer service!
2/10/2018
Douglas D. VERIFIED CUSTOMER
miss the complimentary car wash
2/10/2018
Tony D. VERIFIED CUSTOMER
Excellent.
2/10/2018
Elizabeth C. VERIFIED CUSTOMER
Thank-you Mark
2/10/2018
Lorelei L. VERIFIED CUSTOMER
Thank you Max for keeping me updated on the service of my car.
Happy with the overall experience, quick service and good price.
2/10/2018
Scott G. VERIFIED CUSTOMER
Mike was friendly, efficient, helpful and competent. A+
2/10/2018
Felicia W. VERIFIED CUSTOMER
Jesse was just perfect! Very informative and communicated perfectly! Super impressed with his customer service!!
2/10/2018
Thomas D. VERIFIED CUSTOMER
The staff was very polite and professional. The work completed on my vehicle was done within the estimated timeline provided.
2/9/2018
Noemi A. VERIFIED CUSTOMER
Great & speedy service!
Thank you Mazda Team
2/9/2018
Daryl R. VERIFIED CUSTOMER
Swift and friendly.
2/8/2018
Edison F. VERIFIED CUSTOMER
Excellent service by Richard Lilya
2/8/2018
Thomas M. VERIFIED CUSTOMER
Thank you for taking time to make my car safe.
2/8/2018
Lucinda C. VERIFIED CUSTOMER
Always straight forward and no bs. Only want to take my car to Mark James and this dealership.
Thank You,
Lucinda C
2/8/2018
James Y. VERIFIED CUSTOMER
Explained all purchasing options with too much pressure. Overall a good experience.
2/8/2018
Sven J. VERIFIED CUSTOMER
Thank you
2/8/2018
Victor G. VERIFIED CUSTOMER
Profesional
2/7/2018
Steve D. VERIFIED CUSTOMER
Came in for an oil change tire rotation and to fix a squeak in the back all that was done excellent except you didn't wash my car I'm so disappointed