Hill Country Honda Auto Repair Service Center

I was in for oil and brake fluid change. I think it would be beneficial if there were signage that stated if the customer should remain with the vehicle until a representative comes or if the customer should go straight to the service desk. In the past, someone has always approached the vehicle. This time the people were just walking past us checking out other cars and not even acknowledging us while we stood next to the car. We were pulled up to the service center. Finally, someone said go the the desk. At the service desk, I explained to the rep that I wanted an oil and brake fluid change. I was told at the last oil change that the brake fluid should be changed at the next future appointment. The rep said they would check and it would take approx one hour. I agreed that was fine. At about an hour, we received car and keys, then told about the brake fluid, transmission, and fuel injection. I was told I would take another 45 minutes. I was disappointed that the brake fluid was not changed and that this information was received after the return of the vehicle. This could have all been taken care of while the personnel still had possession of the car performing the oil change. It should have been better communication. Otherwise, personnel were polite.

Aaron was professional and provided great customer service.

Your agents from the quick service department went about and beyond to get me back on the road after I had a blown tire and needed a replacement tire. Thank you very much

John did some extra research on a tire warranty for me and let me know what I needed to know about it. He was a good service rep.

Thanks for the quality of service. I Love My Honda Family.

Once again Hill Country Honda has served up excellent customer service!!! I started having my truck serviced at your dealership because of a bad experience at another local dealership. I believe I have found my new “go to” for service. Thanks again , Jerry and David took great care of me! It’s much appreciated. See y’all next time my truck needs to be serviced!

Everything on my checklist was compketed. Thank you Michael

Went in to maintenance my Honda and was greeted immediately. They did an awesome on my Honda that I returned the same day to do an inspection on another vehicle I own. Michelle and her staff were prompt and very helpful so me, my family and friends will continue to go to Hill Country Honda in the future for all my vehicle needs. Thank you!!!

The guys at the Express Service were very courteous and helpful. Their customer service was excellent. They Mechanics did an excellent job on my vehicle as it is running great! Thank you

Truly amazing fast service !

Aaron was extremely friendly, helpful and a breathe of fresh air for customer service. He made sure I was comfortable while I waited and was comfortable with the service before I drove away. Aaron is the standard all Honda dealerships should hold all employees to.

Awesone

It has been the best experience I’ve had from servicing any of my vehicle from all other dealerships. Thank you.

Polite professional and caring Very informative

I presented a $29.99 on line coupon for an oil change and got charged $39.99. Unfortunately I did not noticed that mistake until I got home... It’s disappointing

This was my first time going to Hill Country Honda, The service was outstanding!!! I will definitely be coming back!!!

Very pleased with service.

Great service

He explained everything thank you

Everything was done perfectly and efficiently.