Ask customers up front if they are military or retired military please. I asked the cashier just as she swiped my card and they said they do. I asked then if I could select ‘cancel’ on the screen so that the discount could be applied and she looked at me like I had 3 heads. There was still time and the transaction was not completed- I feel that it was a choice not to allow me to cancel the transaction since the gentleman would have had to go back and add it in. There was no one waiting behind me and it was not a busy time of day. At any other location I would have been offered the discount- even if it took a few extra seconds/minutes to change the settings. Had they recognized our DV plates this could have been offered to me as a customer. I don’t normally go to the dealership for service due to high costs- could have been a positive experience that would have encouraged me otherwise.
6/21/2018
Kathie G. VERIFIED CUSTOMER
I had a great experience with the staff and services of Hill Country Honda! Look forward to using them again!
6/20/2018
Yolie D. VERIFIED CUSTOMER
I have taken my vehicle 3 times and every time the advisor fails to address all the issues.
6/19/2018
Gabriela H. VERIFIED CUSTOMER
Great job today, thanks for keeping me informed on the technician progress. Keep up the hard work!
6/19/2018
Todd T. VERIFIED CUSTOMER
Top notch service!
6/19/2018
Vickie D. VERIFIED CUSTOMER
He was very courteous and explained what was going to be done to my car. He is very knowledgeable in his field of work.
6/19/2018
Victor S. VERIFIED CUSTOMER
Awesome looking forward to receiving that email for the survey.
6/19/2018
Ulysses R. VERIFIED CUSTOMER
Cody was awesome
6/17/2018
Don C. VERIFIED CUSTOMER
Chris was courteous and professional
6/17/2018
Robert F. VERIFIED CUSTOMER
Promote Chris Cotton.
6/17/2018
Kim H. VERIFIED CUSTOMER
Me. Alvarez was very helpful! He walked me through the process and when he didn’t know the answer to a question right away he asked and got back to me quickly. I am thankful Hill Country Honda is nearby!
6/17/2018
Melanie S. VERIFIED CUSTOMER
I usually hate taking my car in for maintenance...but this was a great experience. My car was taken care of and the process was very easy! I’ll be back!
6/17/2018
Rich E. VERIFIED CUSTOMER
Good job
6/16/2018
Steven W. VERIFIED CUSTOMER
Cody recommended important service and offered reasonable prices. The service department followed through with lightning speed and good work. More recommendations were made regarding a four wheel alignment and possible transmission fluid change. I was thoroughly impressed that my car was cleaned and vacuumed, as well. Oh, I almost forgot the recall to the pax side airbag was also fixed. I guess that’s what happens when you receive exceptional service. You tend to forget about the recalls and focus on the overall customer service experience. Great job, guys!!!
6/15/2018
Jose C. VERIFIED CUSTOMER
The service representative didn’t give accurate information instead gave false information. Made me feel not important and tried to brush of my questions. In other words, he lied to to me. In addition, I had asked for a car wash
And vacuum. When I got there to pick up the vehicle i saw bugs all over, they ran the car and brought the car soaking wet. Bugs were still there and I pulled rags to dry it myself while 4 young guys were talkin and laughing. Worst experience ever. I will not go back and will drive to Gunn Honda. I live in Alamo Ranch and I will post my experience on Next Door App.
6/14/2018
Greg W. VERIFIED CUSTOMER
Cody was outstanding.
6/14/2018
Kenneth A. VERIFIED CUSTOMER
Very informative, took time to go over everything needed to be done with my vehicle without being pushy. Definitely qull di businnes with him again!
6/13/2018
Kenneth A. VERIFIED CUSTOMER
Keep up the good work!
6/13/2018
David D. VERIFIED CUSTOMER
My car was not ready as expected. Next day receive text stating it was ready but it was not. Went in for 200,000 mile service- Paid $3,000 + dollars later and cabin air filter was not checked. When asked service representative did not answer.
6/13/2018
Eric L. VERIFIED CUSTOMER
Cody did a great job keeping me up to date with the status of my vehicle and provided great customer service. Thank you.