I will have to come back to the dealership for the third oil change in a row for a TPMS light being on. The last two times were for overfilling the tires. Unacceptable if it's the same for a third time.
12/13/2019
Jennifer C. VERIFIED CUSTOMER
David Collins was a fantastic Service Advisor. I had problems with my audio interface/display and he initially tried to do a reset; although the reset didn’t take, he quickly moved to get a Tech to trouble shoot. Ultimately, the problem was resolved and David was on it every step of the way with updates, etc. As Honda customers we expect honesty, transparency, and efficiency. With David, I received this and more.
12/13/2019
Laura G. VERIFIED CUSTOMER
Michelle is very professional, easy to talk to and very helpful with any questions I had today. Thank you for your help, Michelle!
12/13/2019
Husainmusha L. VERIFIED CUSTOMER
I have worked with Devin ****at Fernandez Honda Dealership in the past. He has always been super superb rep to work with. He gives me constant updates to the status of my vehicle, he’s VERY welcoming, and I see that he treats each customer with the upmost respect. You should hire more people like him!!!
12/13/2019
David H. VERIFIED CUSTOMER
Michelle was very friendly and knowledgeable. She explained what I needed done to my vehicle and gave me rates that have me satisfied. I told her when I get more money I will definitely come in and get my maintenance and tires done. You guys are an amazing company who hire great staff, focus on customer service, and have the cleanest facilities.
12/13/2019
Ron H. VERIFIED CUSTOMER
Thank you Michelle & staff at HC Honda. You guys did an awesome job and in record time.
12/13/2019
Sheila M. VERIFIED CUSTOMER
Rudy and the women inside the office were all very nice. Service was very quick
12/13/2019
Rose D. VERIFIED CUSTOMER
The best experience. And I've owned many Hondas and I've had my cars serviced at many Honda dealetships. But never have I met anyone like him. He cares about the customer and the experience and that is rare. I will always give my business to him for his diligence in customer satisfaction.
12/13/2019
Travis J. VERIFIED CUSTOMER
Super easy. Paid via text and took 30 seconds to pick up my truck once it was done.
12/13/2019
Monica A. VERIFIED CUSTOMER
Devin was very professional and friendly. Hot my crv oil changed and car washed promptly. Thanks for the great job Devin. Have a blessed week.
12/13/2019
Abel V. VERIFIED CUSTOMER
Cody kept me updated on my vehicle the entire time it was being serviced.
12/12/2019
Donna G. VERIFIED CUSTOMER
Thank you Aaron for taking care of my car. My stress was thru the roof and you alleviated it. I appreciate it!
12/12/2019
Shannon H. VERIFIED CUSTOMER
Great customer service and quick
12/12/2019
Brad B. VERIFIED CUSTOMER
I have worked with Ms. Davis before, as always, she is very helpful and informative. I have no problem answering the Honda survey.
12/12/2019
Carlos G. VERIFIED CUSTOMER
Cody was very courteous and professional as well knowledgeable.He made my service experience memorable and pleasant. He walked me through the process in getting my vehicle checked and fixed and with the correct recommendations required. Roger Cuellar was the Tech who handled and supervised the repair and upon picking up the vehicle i was greeted warmly and felt welcomed by the service Team. While the vehicle was being serviced Cody kept me up-to-date on the progress and time of completion. I would recommend Hill country Honda to family and friends in the future. Rudy Criner as well in the express department were spectacular and spot on pointing me in the right direction to get started on the vehicle. Kudos to the Service Team
12/12/2019
Lilia F. VERIFIED CUSTOMER
Very clean place. Service team is always friendly and courteous.
12/12/2019
Jonathann A. VERIFIED CUSTOMER
Very professional staff! Had the car ready at the time I was told it would be ready!! Double Excellent ????
12/12/2019
Ruben Z. VERIFIED CUSTOMER
Cody was very professional and provided excellent customer service.
12/12/2019
Alberto R. VERIFIED CUSTOMER
Merry Christmas
12/12/2019
Stephanie B. VERIFIED CUSTOMER
I love the customer service at hill country every time! Thank you. :)