McGrath Acura of Morton Grove Auto Repair Service Center

Paul is very knowledgeable and honest. Acura should be greatful having Paul.

Marc is great. He is the best person I have worked with in the Service Department. He explained everything to me and I was able to extend my maintenance warranty. Thank you Marc!!!

Very helpful & understanding what he’s doing

Nice people to work with

I had an internet mistake and thought I had made appointment but it couldn’t be found but Andrew s nicely fit me in so I wouldn’t have to come back another time. Very good service.

Marc is a really friendly and great service representative and the whole service department is great in that they know who I am and it makes me feel appreciated.

Thank you

As usual everything was great.

Very straightforward what is to be done and on time.Thank you.

Ok

I am very pleased with your service and thank you. But I am not pleased with the other store at all.

Thank you!!

Great job!

For whatever reason, Paul Tran, the service rep was either in a bad mood, or just being a jerk to me. He asked me if I wanted my tires rotated and I said no, I just want my oil changed and my tire pressure checked. He said it'd be an hour. An hour and 45 minutes later, he called me over. He told me nothing about my car other than "you DO need a tire rotation, but you said you didn't want it, so..." I said ok, I'll schedule it when I don't have my mom with me. (She has Alzheimer's and I'm her caregiver. She gets pretty impatient when we have to sit and wait for stuff ) His response was "yeah" and then he charged me. I paid, and I left. Every other service rep is nice. I watched them all talk to the other people in the waiting room. I refuse to be treated like crap because I declined a service, or because he came to work in a bad mood, or because he just doesn't like me. I don't care if you don't like me. I'm your customer, and you need to treat me with respect. I was nothing but nice. My wife and I have been leasing cars at McGrath Acura for several years. This left a terrible taste in my mouth. When my lease is done, I'm going to a different Acura dealer. McGrath lost two customers because of this. The free water and coffee isn't worth this crap. Our sales guy was Raffy, but he's not there anymore. His sister took over and was working with my wife to get her another car. Not gonna happen. We're done with McGrath. For good. Oh, and the boss only responds to five-star reviews on Yelp. If that doesn't speak volumes about this place, I don't know what does. **** to ****.

Marc is the best he always takes care of me

Awais is amazing. He helped identify my problem and recommended best solution to minimize time without car

Paul was great telling me the details of what was needed during my service

Andrew was pleasant to work with.

Well done Andrew and the team.

Paul is very attentive helpful and great to work with. Highly recommended