Mark is always so helpful. We sigh a sigh of relief when he answers the phone - he knows us, knows our car and will do his best to help us immediately and conveniently.
9/25/2018
Craig R. VERIFIED CUSTOMER
Very thorough. Went over everything before. Kept me updated in a timely fashion. Walked me around my car and we had a good discussion about the new building and new cars on the way. Very professional
9/25/2018
Brook H. VERIFIED CUSTOMER
Vehicle is having the same issue two days after being serviced.
9/25/2018
Joshua F. VERIFIED CUSTOMER
Awesome as usual. Friendly, and accommodating.
9/23/2018
Nancy T. VERIFIED CUSTOMER
It took a very long time for an oil change, but I appreciated the free car wash.
9/22/2018
Robert R. VERIFIED CUSTOMER
Mark always does an Excellent job.
9/21/2018
Mark L. VERIFIED CUSTOMER
Good communication about problem and status as car was being fixed. Professional and friendly. Thanks
9/21/2018
David O. VERIFIED CUSTOMER
I like the service that was offered , however, an hour and 20 minutes to change ones oil is extremely long, I could not opt for having my car washed which was offered, my time is important and I just didn't have another 30 minutes to waste.
Thank you
9/20/2018
William L. VERIFIED CUSTOMER
Trish and I are always satisfied with service for both of our XC60s. Yes, we drive a bit from Rockford, but the service and the ambiance is well worth it. We wouldn't go anywhere else!! Thanks so much for maintaining our Volvos in such an efficient manner!
9/18/2018
Mary N. VERIFIED CUSTOMER
Patrick was very helpful. He answered all my questions and has taken steps to correct a problem I was having with the hatch back.
9/18/2018
Joshua F. VERIFIED CUSTOMER
Awesome as always
9/15/2018
Roberta H. VERIFIED CUSTOMER
Patrick was knowledgable, professional and efficient, yet personable. He answered all my questions well and carefully explained what had been done and checked on my car. It is evident that he takes his work seriously and does it exceptionally well.
9/14/2018
Kathleen F. VERIFIED CUSTOMER
Patrick and the parts guy were great. Thanks.
9/13/2018
Judith . VERIFIED CUSTOMER
i was satisfied with Patrick and service. I was frustrated that i left several messages ( no one answers phone there) and did not get return call. I finally went on your website and made appointment. But never got a confirmation so, being that it was my first time going to McGrath I did not know if I was scheduled, so I booked a second time. I just moved to area and found closest Volo dealer and was not impressed when no one answered phine or returned my ca
calls when I left messages. I will come back because of Patrick and efficiency there.
9/9/2018
John A. VERIFIED CUSTOMER
Good job, but “completely” to a yes/no question is unfair
9/8/2018
Michelle S. VERIFIED CUSTOMER
He is nice
9/6/2018
Robert M. VERIFIED CUSTOMER
Problem reoccurrence upon pickup
9/1/2018
Juan X. VERIFIED CUSTOMER
I didn't get car wash. There was a guy told me that it costs 2 hours of waiting to wash my car.
9/1/2018
John Y. VERIFIED CUSTOMER
The charges on the bill were not correct and there was an issue using a Volvo service coupon.