Very nice as my sales experience was a little rocky when I bought the car but service has always been super
6/3/2023
James R. VERIFIED CUSTOMER
Provided positive and helpful experience
6/2/2023
Michael M. VERIFIED CUSTOMER
Jasmine was absolutely amazing to work with from start to finish. She is professional, kind and knows the value of relationships. She is a great value to McGrath!
6/2/2023
Catherine C. VERIFIED CUSTOMER
Jasmine was very informative and helpful today. She kept me updated on my car’s progress, offered an Uber when it looked like my service was going to be awhile, had a few laughs and closed the day out nicely. She appears to be a great asset to your team. Great experience!
6/1/2023
Glee H. VERIFIED CUSTOMER
First time customer for service on 2006 XC 90. Mark was very personable and made process easy for someone w limited understanding of repairs, etc. Eould definitely look forward to working w him in future and for his understNding and direction.
6/1/2023
Walter H. VERIFIED CUSTOMER
Much better service than we’re I was going and mark was very helpful as well
6/1/2023
Jason C. VERIFIED CUSTOMER
There has to be more touch points informing customers as to the status of their vehicle. I don’t care if it’s an estimate and something happens to extend the time needed to complete the work. I’m also not expecting a call but a text shouldn’t be too big an ask.
5/30/2023
David H. VERIFIED CUSTOMER
Mark is Always friendly, patient and pleasant .
He remembers his customers and takes good care of them.
5/28/2023
Gregory S. VERIFIED CUSTOMER
Nice and efficient
5/27/2023
Hilton H. VERIFIED CUSTOMER
Great service. Made sure I understood everything. Jasmine was great.
5/26/2023
Stacy C. VERIFIED CUSTOMER
See email feedback with pictures.
Justin was fine to work with
5/26/2023
Michael K. VERIFIED CUSTOMER
For the first 10 days my car was in for service I did not receive any proactive communication from the service department. I had to call in repeatedly to get any updates.
5/26/2023
Max E. VERIFIED CUSTOMER
Very happy with how Mark handled our situation from start to finish.
5/26/2023
Dkmo Llc. VERIFIED CUSTOMER
Mark is always helpful and friendly.
5/26/2023
Tracy V. VERIFIED CUSTOMER
I called to confirm that my 50,000 mile work and a trailer hitch could be put on during my appointment as I had to take off work as you dealership is a 50 minute drive from my house. They said it would be done that day. Then I get down there and they say the hitch takes 4 hours and they can’t do that day. When they finally put the hitch on the next day they put it on so that the ball was upside down (underneath the tongue)!!! My husband had to get a wrench and put it on correctly.
5/26/2023
Joan C. VERIFIED CUSTOMER
mark was fantastic. thanks
5/26/2023
Brandi R. VERIFIED CUSTOMER
Jasmine is so personable, helpful and fun! Made my dread for the day a positive experience!!!
5/26/2023
Aliaksei Z. VERIFIED CUSTOMER
When I bought a new battery replacement of my battery wasn’t performed even I paid 200$ last time just for diagnostic and was told when I bought a battery it will be replaced for free
5/26/2023
Correen K. VERIFIED CUSTOMER
Justin was very helpful and explained everything. I don’t remember having this explained to me before and really appreciated it.
5/26/2023
Sue D. VERIFIED CUSTOMER
Mark, is always courteous. Explains what they are doing & the car is ready on timely manner