Only problem was being promised loaners when I purchased the car. I was told a loaner could be provided in November.
9/24/2022
Charles M. VERIFIED CUSTOMER
Customer service was excellent. Appreciate full understanding of pricing I requested for future accessory installation. Highly recommend Mark for his service assistance.
9/22/2022
Edna S. VERIFIED CUSTOMER
Great customer service!
9/22/2022
Joe L. VERIFIED CUSTOMER
Mark knows my car and me. All A OK
9/22/2022
Jeffrey K. VERIFIED CUSTOMER
Everything went well.
Nice service.
9/17/2022
Stefanie K. VERIFIED CUSTOMER
Overall, the experience was very good and Mark was really professional.
Apparently, there was an error made when my appt was scheduled—I had a morning appt and communicated that I planned to wait for the car. When I got to McGrath, I learned that the windshield repairman wasn’t coming in until the afternoon. Mark was very professional and set me up with a loaner, but this meant that I had to make two 40 mile round trips over two days rather than one same day round trip.
I had no trouble picking up my car today and everyone was very professional , but I was disappointed that it was parked next to a charging station but hadn’t been charged overnight.
9/15/2022
James A. VERIFIED CUSTOMER
Mark is the best. He is fair and he gets it
9/10/2022
Anthony P. VERIFIED CUSTOMER
Mark was extremely attentive, professional, and got to the bottom of things quickly. Will make the hour drive to come to this Volvo service center vs a local one.
9/10/2022
August F. VERIFIED CUSTOMER
Mark did what he could with catalytic sensor replacement. Error codes were clear after install but within 48 hours and 50 miles engine light reappeared. Mark has scheduled follow up appointment for 9/13.
9/10/2022
Katie B. VERIFIED CUSTOMER
Mark is great. Communicates timely and is professional.
9/9/2022
Margaret P. VERIFIED CUSTOMER
Nice, efficient job done!
9/8/2022
Wes B. VERIFIED CUSTOMER
Totally and absolutely and completely
Satisfied.
Your Dealership has a great team there for me to trust my car with.
Thank you so much
9/8/2022
Erika V. VERIFIED CUSTOMER
Mark’s the best guy in service at Volvo!
9/7/2022
Sean S. VERIFIED CUSTOMER
Always professional and courteous. The best dealership in Chicagoland.
9/6/2022
Marvin M. VERIFIED CUSTOMER
Great Service, keep me informed all the time, explained what was done to our vehicles, nice waiting area, 5 ***** overall
9/3/2022
Maureen B. VERIFIED CUSTOMER
Professional...kept me informed...
9/3/2022
Karen E. VERIFIED CUSTOMER
I had to contact McGrath to find out status of my car - they didn't call/text me. They didn't start working on the car until 2 days after my appointment. Mark was great; Keyshawn - not so much.
9/2/2022
Timothy L. VERIFIED CUSTOMER
Mark did a tremendous job and went above and beyond. My first service appointment at McGrath was very frustrating but Mark completely made up for the prior negative experience (which, for the record, did not involve Mark at all).
9/2/2022
Margaret P. VERIFIED CUSTOMER
Good job, great people working there!
9/1/2022
James F. VERIFIED CUSTOMER
Excellent attention and service. Very courteous. You one a repeat customer.