Mark has been the service advisor the last few times My Volvo has needed service. He is very easy to work with and I appreciate the fact that he recognizes me when I am there.
9/1/2022
Michael N. VERIFIED CUSTOMER
Mark was awesome to work with! I will be back, and also told my friend who has a Volvo to be sure to reach out to Mark when she has an issue with her car
9/1/2022
Mary M. VERIFIED CUSTOMER
All went very smoothly! I’ll be returning in the future for the services my car will need. Mark was both respectful and professional and I really appreciated it.
9/1/2022
John Andrew. VERIFIED CUSTOMER
Mark did an excellent job in assisting us and was always professional,
Knowledgeable and did everything possible to aid us in our issues.
8/31/2022
David C. VERIFIED CUSTOMER
When it was agreed that we could receive Valet service to pick up our car, the individual scheduling the service was rude. Asking me if the car was going in for an oil change, it was obvious they didn't know what service was ordered. All they needed to do was ask what it was coming in for. They called me 'hun' several times which just seems out of place these days. I don't think this person should be taking phone calls. The service itself took nearly a month to complete. The car came back twice thinking it was fixed and it was not making this very frustrating to me. The third time was the charm as a more thorough look was given as well as more extensive testing to make sure all was working before it was returned. The car continues to work and the service staff was great although I could tell they were frustrated as me. Kind regards, -David C
8/29/2022
Erskine K. VERIFIED CUSTOMER
McGrath has a valuable employee with Mark. Extremely knowledgeable about my specific and complex issue, involving multiple systems. Never felt rushed while going over details. I look forward to working with Mark as we sort out a solution.
8/28/2022
James H. VERIFIED CUSTOMER
Everything was done with the best of care
8/25/2022
Jayne M. VERIFIED CUSTOMER
Mark is a very good service manager. He is very knowledgeable and explains what needs to be done thoroughly. I will always contact him prior to bringing my car in for service. I enjoy working with him. He is a great asset to your dealership.
8/25/2022
Bob H. VERIFIED CUSTOMER
Super people, great service. Price as quoted. Clean facility.
8/22/2022
Ashley S. VERIFIED CUSTOMER
The service department was delayed over an hour and half due to employee lockout. After my car being taken in at 8:30, the simple oil change and air filter change took over 2 hours to complete. I was approached by the general manager to apologize for the delay, but to get an oil change took over 3 and a half hours of my time total. I chose to buy my car from McGrath because of its good service reputation. This is the first time I have taken my new car to be serviced since purchasing, and did not have a good experience.
8/22/2022
James C. VERIFIED CUSTOMER
Always above and beyond. That’s what I’ve come to expect and the reason I just brought my second Volvo from Barrington Volvo.
8/21/2022
Sandeep U. VERIFIED CUSTOMER
Mark was fantastic. Thank you for the great service
8/21/2022
Robert C. VERIFIED CUSTOMER
Thanks for your assistance!
8/19/2022
Anthony T. VERIFIED CUSTOMER
Mark is your best salesman
8/19/2022
Jeffrey T. VERIFIED CUSTOMER
Done very quickly.
Thank you
Jeff Tenney
8/18/2022
Beth B. VERIFIED CUSTOMER
Mark is great. The 2022 Volvo infotainment is the issue. I still cannot make calls using the system and there is no resolution. This is my first volvo purchase and I’m not satisfied
8/18/2022
Madeline S. VERIFIED CUSTOMER
Extremely poor communication on when my car was going to be done. Called and they said they would call me back and never did. Called again and left a message for the manager, they never called me back. Had to call about 6 times to finally speak to someone to get an answer and the status of my service and when it would be done.
Initially had a 1 hour appointment to have my car serviced, ended up dropping off my car instead because it worked better with my schedule and it took 2 weeks to for the service to be completed when it was supposed to take one day.
8/18/2022
Rita M. VERIFIED CUSTOMER
There was no communication! I had to call for updates. A 3 hour job took 2 weeks. Totally unsatisfied and disappointed.
8/18/2022
Ken L. VERIFIED CUSTOMER
Great work
8/17/2022
Lenore F. VERIFIED CUSTOMER
I was not kept informed on the status of the vehicle. Numerous calls requesting updates were not returned. The lack of communication was frustrating.