This is not negative feedback about Dan Piszczek. It is about what happened in my single experience. I set up an appointment for 30K service. I asked for my records to be checked to see if the 30K service was performed since I bought the car used from McGrath. The scheduler did not check from what I can tell but they made it seem that they did. My feedback is to have my question followed through. They should have told me they needed to check and will get back to me. They decided I needed 30K service so an appointment was made.
When I arrived to drop off the car, Dan found out through paperwork that 30K service was already performed. Since I didn't want 40K service that was offered I left disappointed because my time was wasted.
Additional frustration was added to when Dan called me back and said I had the Ethos option where I could have had an oil change and tire rotation. I wish this was checked when I was already there. Again, a missed opportunity and waste of time.
Also, that same day I left a message for a service manager to call me back so I could express my disappointment. No call back received.
Thanks for your attention,
-David C
2/2/2022
Chris G. VERIFIED CUSTOMER
Mark and the rest of the service team do an excellent job supporting customers.
2/2/2022
Richard A. VERIFIED CUSTOMER
Dan was great and very communicative. Thanks Dan!
Rich
2/2/2022
Ann K. VERIFIED CUSTOMER
I didn’t get all my questions/concerns answered. I had questions regarding a noise I have been hearing - “unsure of what it is”. I also have questions regarding the remote start feature. After being assured it would warm the car if I did a, b, and c - I did with the same results. I googled when I got home and not sure if what I was told was accurate v This was my first service appointment. I greatly appreciated the loaner vehicle - because I live almost an hour away. I was very happy with who helped me.
1/30/2022
Jarvis C. VERIFIED CUSTOMER
Customer service was great!! Mark was Friendly, transparent and honest. I would love to work with him anytime. But the Repair looks bad. I’m not happy with it all all. It’s really Disappointing as I just purchased this car, and the blemish looks worse than it originally did.
1/30/2022
Tony . VERIFIED CUSTOMER
One thing: your waiting room/ show room. The music is awful and way to loud. It’s like being stuck in “a night at the Roxbury”!
1/29/2022
Chirag A. VERIFIED CUSTOMER
Great experience. Reliable and quick service.
1/29/2022
Denise C. VERIFIED CUSTOMER
Dan was professional and his team delivered the service of my vehicle in a timely manner. Thank you.
1/28/2022
David K. VERIFIED CUSTOMER
Mark is great! Explains everything well and answers my questions professionally.
1/27/2022
Charles M. VERIFIED CUSTOMER
Professional, painless experience. Kept fully in the loop on process, progress and completion of service. Will be back for next service.
1/24/2022
Steven G. VERIFIED CUSTOMER
Dan did a great job. Very personable, knowledgeable and friendly.
1/24/2022
Thomas K. VERIFIED CUSTOMER
Dan did a great job of taking care of my Volvo. Great experience…top notch!
1/24/2022
Maureen B. VERIFIED CUSTOMER
Infrmative
1/23/2022
Pauline C. VERIFIED CUSTOMER
????????
1/23/2022
Margaret G. VERIFIED CUSTOMER
Mark is always professional and efficient. I always feel he is upfront and honest when I ask questions.
1/22/2022
Chris N. VERIFIED CUSTOMER
Always good service and good people!
1/22/2022
Donald S. VERIFIED CUSTOMER
Mark is very professional and guided me excellently throughout the whole process. 10/10 will recommend to everyone I know.
1/21/2022
Eric H. VERIFIED CUSTOMER
Mark was very accommodating and helpful. Thank you.
1/21/2022
Raffaele B. VERIFIED CUSTOMER
I would like to thank Dan Piszczek for helping me get my windshield fixed. I’m sure it won’t leak water but it hasn’t rained yet to really know. Dan showed professionalism and very kind and helpful. Thank you Dan.
1/19/2022
Mary G. VERIFIED CUSTOMER
Mark has always been a phone call away,consistent with his help and explanations of my repairs. my carhas been in the shop more then I can count on my hand.