I was asked if I wanted to wait an extra 20 minutes for a car wash and I replied "yes". I was disappointed to discover that my car was not washed. If perhaps it could not be washed after service due to a labor shortage or some other reason, I would understand but to ask the question and then not complete the service was odd to me. I don't want this to take away from the service I received and how friendly and kind everyone was.
12/20/2021
Eli L. VERIFIED CUSTOMER
Everything was great
12/20/2021
Mary G. VERIFIED CUSTOMER
Ok will do
12/19/2021
Sue D. VERIFIED CUSTOMER
I appreciated that Mark had my car pulled in the garage weather was really windy and I had a leg injury
12/19/2021
Adam D. VERIFIED CUSTOMER
Hi mark was really helpful. Purchased my CPO xc90 October of 2020. Brought the car in to the dealer in July for a 50k service and to use one of my free debt repairs on the back panel. When I picked the car up I did not notice the dent had not been repaired. When I brought back in it sounds like I will keep be charged 250 to repair the dent that should have been covered for free.
12/18/2021
Julie G. VERIFIED CUSTOMER
It was ridiculous to have one person at closing time trying to help customers when you know how many cars still need to be picked up. Also, I waited 15 minutes in line because he couldn't find keys to someone's car. There should be policies and procedures where keys are kept. I'm sure a mechanic or salesperson could have looked for the keys while he helped other customers. I was there by 5:10 to pick up my car and didn't leave until 5:50 and there was only 2 people in front of me.
12/17/2021
David M. VERIFIED CUSTOMER
Ok
12/17/2021
Salvador S. VERIFIED CUSTOMER
Kept me updated at all times. Very professional.
12/13/2021
Bridgette B. VERIFIED CUSTOMER
Mark is always responsive and helpful. He’s been my service representative since 1999, and he is great to work with.
12/10/2021
Seth S. VERIFIED CUSTOMER
As always, Mark's attention to detail is greatly appreciated. The XC60 is the family car and safety is a priority with respect to any completed repairs. His knowledge and understanding of the vehicle is truly appreciated when making decisions on needed repairs.
12/9/2021
Anthony T. VERIFIED CUSTOMER
Mark's complete knowledge is always amazing he saw all the problems I had and now I'm happy but by XC90 thank you Mark
12/6/2021
Brian I. VERIFIED CUSTOMER
I was very happy with the service department at McGrath Volvo. Both Mark and Anna were very professional.
12/5/2021
Angela R. VERIFIED CUSTOMER
Mark is the best. I have worked with him for years and he doesn't disappoint. Give him a raise!
12/3/2021
Daniel N. VERIFIED CUSTOMER
Great service as always
11/29/2021
Daniel A. VERIFIED CUSTOMER
Mark Kuzniar was great - all the way around. My one piece of feedback - concerns due to rising COVID cases across the state, it would be nice to see the manager wear her mask more. She was friendly and nice.
11/29/2021
David M. VERIFIED CUSTOMER
He’s a great guy explain things very well and thorough
11/29/2021
Cyrus R. VERIFIED CUSTOMER
Thank you to romnick for attention that detail
11/27/2021
Sethi A. VERIFIED CUSTOMER
Thank you for your quick and thorough service
11/26/2021
Mary O. VERIFIED CUSTOMER
Excellent customer service!
11/25/2021
John Y. VERIFIED CUSTOMER
Car was delivered in great shape and on time. Thank you