Always a pleasure to work with Mark. Professional and friendly service always provided. The rattling sounds has now been fixed and new light assembly installed.
11/22/2021
Scott M. VERIFIED CUSTOMER
He took the time to explain all of the issues with my car.
11/22/2021
Chris G. VERIFIED CUSTOMER
No, I am not satisfied.
Three hours after the car was returned low tire pressure, brake light and low brake fluid ligjt is on. My daughter was scared to dive it home. I plan on driving it to your location on Monday when you open.
Chris G
11/22/2021
Mary N. VERIFIED CUSTOMER
Mark is always very helpful.
11/20/2021
Joe L. VERIFIED CUSTOMER
Mark is a terrific representative of the organization!
11/18/2021
Anthony F. VERIFIED CUSTOMER
Very efficient and knowledgeable
11/18/2021
Julia K. VERIFIED CUSTOMER
He listened to the issues with the key and was informed.
11/17/2021
Tulio M. VERIFIED CUSTOMER
Very satisfied with Mark a Kuzniar, very professional.
11/16/2021
Tony S. VERIFIED CUSTOMER
Thank you.
11/15/2021
Christopher C. VERIFIED CUSTOMER
Fantastic service and great people!!
11/14/2021
Lisa L. VERIFIED CUSTOMER
Mark was on the phone when I walked in. Did not acknowledge me. Then got off the phone and continued to ignore me. His assistant was helpful and did my intake. I am in customer service as a flight attendant and know good customer service when I see it. Mark has none of these important qualities. I drove an hour from Chicago to get there and waited 3 full hours for an oil change. I had to go ask Mark at the final hour if my car was ready. It was! But he was did not even take the time to let me know. Then when he went and retrieved the paperwork. I stood there at the counter while it took him 10 minutes just to finalize payment. Why? He said all computer systems not working. Well if that is the case Volvo should upgrade its system. That was ridiculous. Doubt I will be back to McGrath's in Barrington. Very disappointed.
11/12/2021
Joseph F. VERIFIED CUSTOMER
Mark was thorough as always to explain necessary and future service required on my vehicle. He personally makes the process of getting my vehicle serviced easer than it otherwise would be.
11/11/2021
Kenneth R. VERIFIED CUSTOMER
Mark was knowledgeable, trained and kept us informed throughout the process. Also sent us the links for the Volvo App, and walked us through setting it up. Great experience.
11/11/2021
Deborah P. VERIFIED CUSTOMER
Did everything that needed to be done. Very friendly & easy to work with
11/11/2021
Daniel H. VERIFIED CUSTOMER
Did not fix the issue with the brakes. Will have to com in again.
11/8/2021
David R. VERIFIED CUSTOMER
Thank you for servicing my vehicle in a timely manner.
11/6/2021
Not Provided. VERIFIED CUSTOMER
5 star service
11/4/2021
Simone B. VERIFIED CUSTOMER
Mark is the best! professional!
11/2/2021
James E. VERIFIED CUSTOMER
He was very friendly and that was noticed by me. In today’s day and age with Covid, customer service with a little extra friendliness is welcomed.