Anna was great and had no problem answering any questions i had or concerns. Satisfied customer!
8/21/2021
Eric A. VERIFIED CUSTOMER
Got me in right away. No one else was within three weeks. Nice job.
8/20/2021
Thomas H. VERIFIED CUSTOMER
Thanks for making it easy!
8/20/2021
Arnold S. VERIFIED CUSTOMER
Looking forward for the follow up survey.
8/20/2021
Patricia M. VERIFIED CUSTOMER
Everything was great, Mark was great to work with.
8/18/2021
Antony B. VERIFIED CUSTOMER
As alwsys,an excellent experienxe with Mark & the rest of the service team...personable & professional. We know they're extremely busy, ww appreciate that we're able to have a positive experience every time we come in for service. That...along with Franz always saying hello & ensuring we're being taken care of...is why I'll be buying another volvo from that dealership in tbe near future. Thank you to everyone
8/16/2021
Michael H. VERIFIED CUSTOMER
Great job. Appreciate the prompt help.
8/15/2021
Jeanpaul S. VERIFIED CUSTOMER
Very accomodating and trustworthy
8/15/2021
Hardik P. VERIFIED CUSTOMER
Very courteous and helped resolve all concerns.
8/14/2021
Seth S. VERIFIED CUSTOMER
Mark's service care continues to be exceptional. The recent service started over a month ago with another service manager. The other service manager failed to properly order the replacement parts and we had to continue using the vehicle with intermittent BLIS for over a month. Mark was asked to take over the service request and within approximately 1.5 weeks the new parts were procured and the repair was completed. We really appreciate Mark's care and service.
8/13/2021
John H. VERIFIED CUSTOMER
Car interior had dirty hand prints on drivers seat an steering wheel otherwise service seems to have solved open issues and maintenance.
8/13/2021
Matthew V. VERIFIED CUSTOMER
Asked for the wipers to be checked. I noted that the left wiper was hitting the side of windshield. Report says it was checked and working properly. Noticed it when I got home and called service. Left a VM and no return call.
8/12/2021
Elizabeth A. VERIFIED CUSTOMER
As always Mark is helpful. Nice guy to work with.
8/12/2021
Robert P. VERIFIED CUSTOMER
Mark was awesome.
8/10/2021
Anthony U. VERIFIED CUSTOMER
Mark is the best SM I've ever worked with. It's been the best ownership experience I've ever had. Thank you!
8/9/2021
Warren M. VERIFIED CUSTOMER
Did not really fix the car. Volvo did not want to pay for new battery pack. The “fix” was, “just don’t let the battery go down to empty”. That is not a valid fix for a premium luxury car. We have to get this right. Need to escalate this with Volvo.
8/9/2021
Correen K. VERIFIED CUSTOMER
Mark has always been very professional and thorough. The manager Anna I meet for the first time. She is extremely knowledgeable and on top of all happenings in service. She holds a presence of security with the customers.
Thank you to them both for being able to handle the extreme influx of customers during the strike.
8/7/2021
Robert K. VERIFIED CUSTOMER
Mark was very helpful and communicated everything clearly.
8/7/2021
Thomas J. VERIFIED CUSTOMER
Mark always does a great job in servicing my Volvo cars.
8/7/2021
Lia D. VERIFIED CUSTOMER
Mark is great. Always professional and excellent service. Thanks!