Mark is very customer centric. A solid group all the way around. Mark is training a new guy and I know exactly what will result. Thanks!
7/5/2021
Jay K. VERIFIED CUSTOMER
A notice near the service advisor said the car will be cleaned before and after service technician works on the car. But this was not done. The car didn’t get a complimentary wash nor it looked like any care was taken to reduce the service technician contact within the vehicle. I have gotten better service at other dealerships. Though I have to say the service advisor Mark was an awesome guy who explained all the work done in detail and answered all my questions to my satisfaction. I didn’t notice the car wasn’t washed as per the promise until after I got in my car and Mark went back inside. It was end of day for service dept so I didn’t bother going back in to let Mark know.
7/5/2021
Lisa R. VERIFIED CUSTOMER
Mark was fabulous
Very responsive, great communication
7/5/2021
Shammi D. VERIFIED CUSTOMER
Mark kept me informed at every stage and understood my issues clearly.
7/5/2021
Linda K. VERIFIED CUSTOMER
I only have 2 complaints.
I asked to have the trip meter reset & I asked to have a mark buffed out & touched up. Neither of these things were done.
7/4/2021
Amner C. VERIFIED CUSTOMER
As always the service team did an excellent job working on my XC90.
7/3/2021
John K. VERIFIED CUSTOMER
Mark is excellent, give him a raise !
7/2/2021
John V. VERIFIED CUSTOMER
If your interested call me
7/1/2021
Lauren A. VERIFIED CUSTOMER
The service we were told would take 3 hours, took 11 days. Expectations were never set properly, I was continually told the car would be available for pick up the next day. Then the part didn’t arrive, this happened 5 days in a row. In addition on most days I would have to call to get an update.
7/1/2021
Howard B. VERIFIED CUSTOMER
Great communication on status and useful advice.
6/29/2021
Eugeniu C. VERIFIED CUSTOMER
Nicholas was verry nice with me, explain me everthing , and did well job.
6/28/2021
Barbara L. VERIFIED CUSTOMER
Nicholas was great.
6/27/2021
Doris K. VERIFIED CUSTOMER
Thank you so much!
6/27/2021
Colleen S. VERIFIED CUSTOMER
Mark has been extremely helpful regarding the issues with my vehicle. He always keeps me up to date on the progress of my vehicle
6/26/2021
Jeffery P. VERIFIED CUSTOMER
Nick did an outstanding job, above and beyond our expectations and he was very thorough with the job and very polite in his customer service.
6/26/2021
Amner C. VERIFIED CUSTOMER
Volvo always commits to a high standard of service and satisfaction.
6/25/2021
Robert M. VERIFIED CUSTOMER
Everything was terrific; however, I think you could improve morning servicing by providing a couple donuts????