McGrath Volvo Cars Barrington Auto Repair Service Center

I was very satisfied they got me in right away and were very quick on fixing my car.

My trunk is still not closing properly. And my phone charger is also not working

Excellent service getting my new fob and programming. Also helped with voice command

I need My Volvo app set up also.

Service was fantastic. Thank You

He did a great job!

Sorry to be so frank, but your automated texts ****! You texted my vehicle was done yesterday. I showed up today and was told that the texts aren’t always right... and my vehicle won’t be ready until Monday. Don’t use an automated text system if it doesn’t work.

Good evening. I hope this message finds the reader of this well. I was not satisfied with my most recent visit. The throughline of my dissatisfaction is a lack at attention to detail. I brought my car in for a wheel alignment and a follow up to my visit before this when I purchased a detail and there were clearly noticeable watermarks on the rear door, residue on the passenger seat, and some amber colored substance on the exterior of the driver side window. When I got my XC90 back this morning there were again very clear stains on the rear door and there was a very evident white patch of something on the driver side mirror. Having such noticeable stains when I brought it back precisely for that reason shows a lack of attention to detail. Additionally, when I received the first text yesterday about reaching out via text if we need anything I replied saying the passenger side vent, closest to the door, has a broken open/close shutter. I also informed you all that the broken shutter was in my glove box. I received a text a little more than 2 hours later saying my car was in good hands. When I picked up my car this morning that was not fixed and the shutter was still in my glove box. Before I left after dropping my car off I also shared that when the folks at Volvo Bloomington changed my tires they forgot to put on caps to the air hole on each tire. I was told they would take care of it. When I picked up my car that was also not done. In the grand scheme of things I will readily acknowledge that these are small potato items. And it's for that precise reason I'm disappointed and also wondering if this is an isolated incident or emblematic of a larger problem. I will also acknowledge that I was fully satisfied with the support and responsiveness that Nicholas showed in my visit prior to this one. For that reason I trust this is an isolated incident. I will also continue to take my business to McGrath. I also hope I can be assured that the attention to detail will be appreciably better the next time I visit. Thank you for reading and considering this feedback. Tony S

Excellent service. Mark was very helpful and honest

Everything was difficult when dealing with the service team. I wished we had the option to go somewhere else. The people on the phone were rude and difficult. We made several phone calls to complete this service and each time it was frustrating.

McGrath raised the bar for Volvo service. We always have a great experience.

Mark was great! Super helpful and on top of things. Really appreciated his help.

Was told when we dropped the car off that the parts for the seat belt recall were in stock. An hour and a half later, we were told that the service could not be completed because the parts were not in stock. I drove 2 hours to the dealership and took a day off work to get this done and now I need to make other arrangements to have a safety recall completed. In addition, I needed to have the oil filter replaced, because the last time my. Ar was serviced at McGrath, it was over tightened. Had to pay for a filter and labor for that as well.

Mark and crew are awesome! Very professional and understanding when I’m trying to explain what I’m hearing/ experiencing what’s going on with my car. They did all the work in a timely manner. So happy!

Very informative and service was quick. With all the details he gave, was able to ‘triage’ which services to have done without any pressure. Would definitely recommend for service.

Appreciate his professionalism.

Mark K. is always professional & considerate when my car is serviced.

Service was excellent!

The service was fine. The only reason I did not say I was completely satisfied is the length of time this service took. I had a 10am appointment and called to let the Service team know I was running late and would be closer to 10:30, I believe I got there at 10:33. I asked how long the service would take, and was told less than 2 hours. I was also given a loaner and I told my service rep that I would be back before 12:30. When I stopped back at the Service desk at that time, I was shocked to learn that my work had not even started yet. I was told the car would not be ready until 3:30-4pm. I do not live close to this dealership, I choose to come to Barrington from West Chicago because I have had good experiences in the past. I come to you rather than 2 dealerships that are closer to me because of that prior experience. I planned my day based on spending 2-3 hours max in/around Barrington and had other obligations closer to home in the afternoon. I had to cancel my entire afternoon because this service basically took all day to complete. To add to my frustration at the length of time the service took, I was told it was taking this long because walk ins stopped in and were waiting for their vehicles to be serviced, so they had priority over me because I had a loaner car. What is the point of having an appointment if this is your policy? I’m sorry for the lengthy comments, it’s just that I took the day off work and made plans to get this work done on my car in the early part of the day and had business to take care of with DuPage County in the afternoon. Those appointments now need to be rescheduled because I could not get to the County offices by 4:30pm when they closed. Thank you for the opportunity to provide feedback.

I trust Mark and never been steered wrong by him. That is hugh since I am a widow and depend on someone to give me honest answers and advise related my car.