It was my first time using McGrath service department.I was impressed from start to finish how smoothly it went. Nicholas took care of me from the time I made the appointment to the time I picked up my vehicle. Thank you for a pleasant experience.
3/5/2021
Holly L. VERIFIED CUSTOMER
Robert was excellent. I’m assuming the oil change was done properly,
But they washed my car (on the outside only, I’m guessing since the inside of my windshield was still in need of cleaning) both the drivers side and passengers side windows were smeared as though a used and/or dirty towel was used to try to dry them. That was not very satisfactory.
Thanks!
3/3/2021
Arnie A. VERIFIED CUSTOMER
Extremely poor client relationship skills.
I was so excited to find a Volvo dealership so close to my new home. Especially since not
long before we'll be ready for our next new
purchase. And...too bad I won't be returning. It will be well worth the extra time/miles to go to a dealership that knows the value of client services.
And based on what the manager said, at this point, I dont even know what work was completed.
3/3/2021
Ashish G. VERIFIED CUSTOMER
Very helpful staff.
3/1/2021
Steven F. VERIFIED CUSTOMER
Mark is excellent and I prefer him for all my service
2/28/2021
Mary N. VERIFIED CUSTOMER
Mark was as helpful and thorough as always.
2/28/2021
Seth S. VERIFIED CUSTOMER
Once again Mark was helpful in explaining needed future repairs and the best approach to time the repairs.
2/28/2021
John S. VERIFIED CUSTOMER
Mark is definitely an asset to Mcgrath Volvo. From setting up your appointment to arranging the pick up and return service and handling everything in between with expertise and great people skills! A pleasure working with him !
2/28/2021
Thomas Y. VERIFIED CUSTOMER
Waited close to 3 hours for an update. Still didn't fix the issue.. next time I'll be requesting a loaner.
2/26/2021
Catina S. VERIFIED CUSTOMER
I still left with an issue that I was told by a BMW service department was going on. After purchasing this used vehicle from this dealership that stated the vehicle had passed an inspection, a week ago, I still have a suspension issue that I will have to fix. Not a reputable dealership. I wouldn't recommend buying a used vehicle from here.
2/26/2021
Edwin J. VERIFIED CUSTOMER
Very professional and trusting
2/25/2021
John G. VERIFIED CUSTOMER
My coolant was not topped off, it makes me wonder what else wasn’t done
2/24/2021
Kevin B. VERIFIED CUSTOMER
Very professional
2/22/2021
Szczepan S. VERIFIED CUSTOMER
Mark is great!!! Always helpful
2/21/2021
Shammi D. VERIFIED CUSTOMER
My first interaction with Mark and he was absolutely great from the time I made the reservation over phone to the time he walked me to my car after the service was completed.
He addressed all my concerns and his assurances put me at ease.
Mark was a complete professional and gave excellent service.
2/21/2021
Joshua L. VERIFIED CUSTOMER
Great to work with.
2/21/2021
Chandrakant P. VERIFIED CUSTOMER
Thanks Mark for great service!
2/20/2021
Catherine G. VERIFIED CUSTOMER
Ok.
2/20/2021
Dara W. VERIFIED CUSTOMER
Mark was friendly, thorough and knowledgeable. Kept me updated on the service, it all went smoothly.
Unrelated to Mark though, I had reached out to the GM regarding the Volvo valet service e-mail I got. Schaumburg and Northfield dealers were happy to offer me the service and Barrington is out of range for me even though it’s the closest dealership. I was surprised and disappointed that the GM didn’t take time to respond to my email or phone call.