Nicholas Colon went above and beyond to help me when visiting your dealership, very professional and well versed and knowledgeable with breaking down to me the issues with my vevhile.
1/1/2021
Szczepan S. VERIFIED CUSTOMER
There was no complimentary car wash as stated on internet site when we booked it.
12/30/2020
Mark D. VERIFIED CUSTOMER
Chaos should be the name of your lack of service
From phone to in person no one had a clue
12/30/2020
James P. VERIFIED CUSTOMER
He was very professional
12/30/2020
Salvador S. VERIFIED CUSTOMER
I was updated in a timely manner about the status. The work was also professionally done.
12/30/2020
Janice P. VERIFIED CUSTOMER
I just had a recall done and all was great and quick.
12/24/2020
Linda W. VERIFIED CUSTOMER
Request follow up from Volvo Service Manager & Facility Store Manager.
My service: a single oil change on 2005 Volvo Xc70. A simple request to hv an window stckr reminder & the old oil filter. When my vehicle was returned:
(1) Theree was a large black shoe print stain from oil on drvr side floor mat and (2) the original oil filter was placed in a box and thrown on front seat. As you or anyone else who has performed an oil change can imagine, this left a great mess of oil spill on my leather passenger seat & personal belongings.
I am upset and extremely disappointed with the quality of service from a Volvo Dealership, especially one which is as newly established as yours is. I have been informed that this store is recently operational as of 2019.
I am hopeful that you will take proper action in resolute of this matter. And look forward to discussing these concerns, customer and the vehicle care while in the custody of your Service Department, Service Technician and Service Advisor. I can be reached at this number.
Respectfully,
12/22/2020
Nancy W. VERIFIED CUSTOMER
Prompt,polite and informative
12/19/2020
Raymond H. VERIFIED CUSTOMER
Your prices are exorbitant. There’s a reason why I don’t allow you to work on my vehicle.
12/8/2020
Christian L. VERIFIED CUSTOMER
Thank you for providing excellent service and communication.
12/8/2020
Serdar B. VERIFIED CUSTOMER
Mark , nice guy.. supportive and helpful
12/7/2020
Michael G. VERIFIED CUSTOMER
Mark was phenomenal, he was very detailed in is work and explained the services appropriately.
12/2/2020
Jorge R. VERIFIED CUSTOMER
Mark and the Service Department team do really outstanding work.
11/26/2020
John C. VERIFIED CUSTOMER
Mark did an excellent job with helping us get a major issue resolved under warrenty!
11/25/2020
Enrique G. VERIFIED CUSTOMER
11/10
11/25/2020
Eufemio B. VERIFIED CUSTOMER
Working with Mark is always a pleasure. I’m very happy with the service end to end. From making the appointment to picking up my vehicle. The communication and service process is always top notch!
11/24/2020
Elease B. VERIFIED CUSTOMER
I noticed a scratch on my driver-side passenger door
I didn’t notice until later so I’ll just take that as a loss
However, it was a very great experience to work with the service guy
He was so professional and very nice, I definitely will be coming back. Just next time I will do a walk around
11/24/2020
Sarah S. VERIFIED CUSTOMER
Thank you so much! Everything fixed and working great!!
11/24/2020
Barrington L. VERIFIED CUSTOMER
Exceptional work ethics, very professional, understanding, goes above and beyond
11/22/2020
Albert S. VERIFIED CUSTOMER
Mark (as always ) provides exemplary service. He is the reason I travel from Glenview to Barrington just for service.