Expected a 20k service under warranty and was given a 30k maintenance. Regardless of how many times the car was serviced before it should still be given as needsd where the mileage is under warranty.
9/26/2020
Karel V. VERIFIED CUSTOMER
he was great. very professional and friendly.
9/14/2020
Kim M. VERIFIED CUSTOMER
Mark is a pleasure to work with. He goes out of his way to make the service experience as easy as possible.
9/13/2020
Francisco H. VERIFIED CUSTOMER
Mark was very nice and very helpful
9/13/2020
Arnold S. VERIFIED CUSTOMER
Gladly answer questions regarding the service provided by Mark, it was completed on time, as usual!
9/13/2020
Scott B. VERIFIED CUSTOMER
I was not kept informed of why my repair was taking so long. I had to take the initiative to inquire and was out of a car for a full week with no loaner.
9/4/2020
Don W. VERIFIED CUSTOMER
We had a software update as part of our maintenance work. We got home and realized that the Apple Car Play was gone from the vehicle. We called Mark and couldn’t get it reactivated remotely, so we have to bring the car back tomorrow. We live in Elgin, so this will shoot half of my day tomorrow to get the software squared away again. It’s not Marks fault but it is Volvo’s. Aggravating!
9/3/2020
Joseph F. VERIFIED CUSTOMER
Mark provided excellent service and clear explanations of what needed to be done with my car. Mark is a big reason we keep coming back to this dealership.
8/31/2020
Constantin P. VERIFIED CUSTOMER
Mark always took care of all the issue and always followed up on time.
Great service experience, therefore I continued to use their location even though was much further away.
Thank you for everything and keep up the good work!
Much appreciated.
8/31/2020
Sue L. VERIFIED CUSTOMER
Took too long but that was not Mark’s doing.
8/29/2020
Anthony T. VERIFIED CUSTOMER
Will do
8/29/2020
Janice P. VERIFIED CUSTOMER
The service was good as always and Mark was very helpful and very courteous.
8/29/2020
Albert F. VERIFIED CUSTOMER
Excellent Customer service.
8/28/2020
Carlos A. VERIFIED CUSTOMER
Thank you for your great service
8/24/2020
Peter T. VERIFIED CUSTOMER
Caring and efficiency
8/21/2020
Jarrod K. VERIFIED CUSTOMER
Great service
8/21/2020
Geoffrey B. VERIFIED CUSTOMER
Very professional.
8/18/2020
Mike P. VERIFIED CUSTOMER
Thanks
8/17/2020
Nagarjuna S. VERIFIED CUSTOMER
The car is still has lag in pickup when pressing gas. It gives a jerk when the gas pedal is pushed to gain pickup
8/15/2020
Roy P. VERIFIED CUSTOMER
Got in same day to complete an Emergancy repair. Very professional - was kept updated all during the service