Mark was very knowledgeable ,helpful and pleasant as well. Good experience all taround. Timely service ????????
Thank you,
Ann Dower
1/1/2020
Michael H. VERIFIED CUSTOMER
Thank you! Service was GREAT.
12/29/2019
Bernard O. VERIFIED CUSTOMER
This was my first service appointment and the staff was exceptional.
12/29/2019
Allan R. VERIFIED CUSTOMER
I have worked with Mark for several years. He really knows how to take care of customers and knows what is best for their cars.
12/27/2019
Teresa F. VERIFIED CUSTOMER
I was very impressed with Mark and the service was excellent.
12/27/2019
Nomer R. VERIFIED CUSTOMER
Very welcoming and helpful.
12/27/2019
Jim C. VERIFIED CUSTOMER
The only thing I was unsatisfied with was the fact that they did not give me a new window sticker for my next oil change.
12/25/2019
Richard H. VERIFIED CUSTOMER
Not happy with your service at your dealership don't appreciate being told that I have to spend $2,100 to repair three hoses that don't need to be replaced when there's a recall for one of the hoses on that car I will share this story about how your dealership service department is trying to get some extra money for Christmas by overcharging customers especially disabled veterans like myself and I'll share this with my fellow law enforcement friends so that way none of them will do business with your dealership because that's not fair being overcharged or up charged on anything and then being told that my car needs a transervice after I have already been done at a Volvo dealership not at your location and I was already told by a Volvo mechanic what the car actually needed that was covered on the recall it's a shame that there's people that are dishonest and trying to overcharge because they need money it's embarrassing I will share the story with all my fellow veterans and law enforcement friends making sure they do not do any business with any McGrath dealership thank you and Merry Christmas to all
12/25/2019
Marc R. VERIFIED CUSTOMER
Quick and quality service.
12/24/2019
Kartheek A. VERIFIED CUSTOMER
Although most of the experience was positive, the time taken for the completion of the service appointment was not appreciated.
12/23/2019
Waylon M. VERIFIED CUSTOMER
The paint chips on my car were not completely taken care of, despite being part of the contract I signed to purchase the vehicle. I am a reasonable person and I understand the difficulty of repairing paint in a cold climate, but the fact that this was not completed doesn’t inspire my confidence. Additionally, there is a crack in the grill that appears to be a manufacturing defect which was not addressed and the drive mode scroll button continues to stick, despite my asking for this to be taken care of as well. Barrington is an hour away from me, so returning to the shop to address items that should have already been fixed is very inconvenient for me.
12/22/2019
Donna R. VERIFIED CUSTOMER
Very easy to talk to. Prompt updates and explained everything.
12/22/2019
Abbott W. VERIFIED CUSTOMER
Mark Kuzniar is excellent
12/21/2019
Dan G. VERIFIED CUSTOMER
Mark did an outstanding job, McGrath should hire more people like Mark.
12/21/2019
Charles D. VERIFIED CUSTOMER
I have never been as overcharged for service as I was today. Plain and simple. My other car is an Audi and the comparable service charges from them are about half. I love my Volvo but with service costs like this I will have to really work at it to buy another one. Extremely disappointed.
12/19/2019
Gangadhar M. VERIFIED CUSTOMER
I still have issues with the car
12/15/2019
Yongsoo C. VERIFIED CUSTOMER
Excellent customer service with follow up communication!
12/12/2019
Courtney C. VERIFIED CUSTOMER
She is efficient and very pleasant to work with.
12/12/2019
Sherry F. VERIFIED CUSTOMER
Malia was extremely helpful and sweet. She made the experience of having an unexpected and expensive car repair less painful.
12/12/2019
Richard E. VERIFIED CUSTOMER
Was told 60 minutes to 90 minutes took 2 hours over 2 hours and I get the car back they didn't rotate the tires car at 27000 miles on it left rear tire camber was out did not tell me why the camera was out if something was wore out or anyting not happy bought two Volvos from you not happy