Mark kept we well informed of the reasons for the service and of progress to complete the work.
9/23/2019
Mark V. VERIFIED CUSTOMER
Excellent service and timely
9/22/2019
Nicole E. VERIFIED CUSTOMER
Mark was very helpful, courteous and professional, but my only complaint is that I often felt left the dark about the timeframe for our service. There were a few times when the day we discussed the car being ready came and went without any phone call or follow up. I totally understand that there are circumstances outside your control (parts availability, warranty approval, etc.), and the use of a loaner car left us with very little inconvenience. I only wish there had been a little more communication. Thank you.
9/22/2019
Jayne M. VERIFIED CUSTOMER
Everything seems fine - thank you!
9/22/2019
Linda K. VERIFIED CUSTOMER
He was very helpful & answered all my questions. I was very impressed with your new location. It was my 1st time there.
9/22/2019
Nick K. VERIFIED CUSTOMER
Mark did a great job as a service writer but unfortunately the techs had my car for 7 days but didnt figure out what was causing my check engine light to come on. I was told that they cleared the codes and everything should be fine. By the time I got home the light was back on and now I have to bring my car back again. I’ve only had the car for 2 weeks and 1 of those weeks it’s been in the shop. And now going back again.
9/19/2019
Jayne M. VERIFIED CUSTOMER
Mark is a great guy to work with!
9/18/2019
Naomi W. VERIFIED CUSTOMER
Mark is fantastic very personable kind and excellent at explaining things
I have enjoyed working with the staff since the old location
Would highly recommend anyone to your dealershipin buying as well
Thank tou
Thorough as always. Something I have learned to count on.
9/14/2019
William R. VERIFIED CUSTOMER
Running a bit late, but staff was very accommodating. Much appreciated.
Great customer service. Thank you!
9/13/2019
Michael P. VERIFIED CUSTOMER
Mark took the lead and finally got an ongoing problem fixed that has been plaguing my vehicle since the initial fuel pump replacement. Thank you Mark!
9/13/2019
Walter S. VERIFIED CUSTOMER
My Wife and I have dealt with BARRINGTON Volvo and now your your facility about 25 years. Mark has been a Service Advisor for many years and has Always provided excellent attention to detail. We have been pleased and continue to look to him for advice on maintaining our 2- Volvo’s.
I was in for service today with my wife’s, and will be back onFriday with mine.
We return to Volvo, in a. Big Part, Thanks to Mark and his personal Service.
9/11/2019
Rich L. VERIFIED CUSTOMER
Professional
9/8/2019
Lynn O. VERIFIED CUSTOMER
Excellent and detailed service with no **** not overturned