Michael was professional in all aspects of courtesy and care. I liked that he double checked with me about all services, including the car wash.
7/6/2018
Catherine C. VERIFIED CUSTOMER
No complaints. Fast, prompt, efficient service.
7/6/2018
Jim S. VERIFIED CUSTOMER
Came in for an oil change today and it took nearly 2 hours. That’s crazy. I’m new to the area and this was my first and last time at McGrath. I get that it was a busy day. But 2 hours is way too long. My previous Honda dealership never too longer than 40 minutes .
7/6/2018
Will F. VERIFIED CUSTOMER
Yes. Was done sooner than expected.
7/6/2018
Laura H. VERIFIED CUSTOMER
I enjoy working with Mike Castro and trust him completely. Thanks Mike!
7/6/2018
Tauwanta D. VERIFIED CUSTOMER
Great experience from start to finish.
7/4/2018
Raymond S. VERIFIED CUSTOMER
Arrival did not start well. I was greeted by a service advisor (Brandon?) who was not friendly, and without looking up the information on my vehicle in the computer wanted to tell me what I should be doing. This did not sit well with me as I had already had a conversation with Michael Castro and had everything set up based on the mileage of the vehicle and the past service history. A second service advisor came over after several minutes and took over. He suggested we simply sign the car in, get me in a loner and have Michael Castro call me once he was “back from lunch“. I went on my way and received a call from Mike shortly there after. Everything went smoothly from that point forward, and Mike kept me very well informed about the progress of the vehicle. All service was completed on time, And Mike Castro called me when the service was completed and reviewed everything that had been done with the vehicle.
7/4/2018
Magda D. VERIFIED CUSTOMER
Excellent service.
7/4/2018
Ken J. VERIFIED CUSTOMER
Mike is a very helpful and professional person to work with.
7/4/2018
Andrea B. VERIFIED CUSTOMER
Alex did a great job. He kept me informed about my vehicle status throughout the process
7/4/2018
John B. VERIFIED CUSTOMER
George the SA was great. The issue I have is the fact that the technician installed unbeknownst to him a defective part. This led to the replacement of the cabin fuse box which was completely unnecessary. When the car was thought to be ready, I arrived to pickup only to find my rear doors and hatch would not open. Left the vehicle for further troubleshooting which found a bad fuse. Total bill seems exceedingly high for reman parts. This has been my first bad experience for service at this location. Again, George did as best he could under the circumstances. No knock on him.
7/4/2018
Jonathan G. VERIFIED CUSTOMER
Great service. Fast return of my vehicle.
7/4/2018
Renee J. VERIFIED CUSTOMER
George was very helpful and incredibly friendly!
7/3/2018
Sterling C. VERIFIED CUSTOMER
I've been dealing with you guys several years. The reason I keep coming back is the excellent service that you provide. It's always a pleasure to deal with your service department
7/3/2018
Jeff K. VERIFIED CUSTOMER
Mike was cordial and attentive
7/3/2018
John G. VERIFIED CUSTOMER
Dan was extremely responsive and kept we thoroughly informed throughout the service process. Really appreciated his attention to detail and efforts.
7/2/2018
Robert G. VERIFIED CUSTOMER
Dan the service writer did a great job.
7/1/2018
Laura M. VERIFIED CUSTOMER
We had our Pilot in in April with instructions to look over the whole vehicle and make a list of everything that was wrong with it with the immediate concerns first. We then repaired the items that were immediate and bought tires etc for the other items in the next two months. When we bought in in today because of the engine light was on we were given a whole list of problems totallying 6000 more than the car was worth. These items were not addressed previously and since it’s only been two months we have a hard time believing it could happen in two months. The technician who called me was rather short and told me he could only go with what he found today. We elected to not get the work done today and bought a new car. We were planning on buying a Honda CV but after our experience today we didn’t want to go back to the Honda dealer. So I would rate our experience as poor and you lost out on a sale from us, which is unfortunate.
7/1/2018
Laura H. VERIFIED CUSTOMER
I appreciate Mike’s patience, kindness, and attention to detail. He always makes my experience with Honda good and that is why I try to only deal with him and TJ. Thank you.