Very good service. Kept us informed of everything that was going on.
6/2/2018
Robert H. VERIFIED CUSTOMER
Excellent job, Alex! Thank You!
6/2/2018
Amy M. VERIFIED CUSTOMER
Although I know it’s a minor detail, I was disappointed to see that my odyssey was not washed before I was give the keys. After being there for two hours, with two of my kids, and being ready to leave I decided just to go, but it was my understanding cars got washed every time they came in for maintenance. Oh well, I guess next time I will have to be sure to specify to wash it. Overall I was happy with today’s visit. Everyone I worked with was very nice and pleasant.
6/2/2018
Colin Q. VERIFIED CUSTOMER
Had a 1:00 apptmnt and waiters half an hour (1:30) just to get checked in. Why pretend to have appointment times? Also, this is the second time I have brought the pilot in due to a check emissions warning light, and within an hour after the “repair”, the warning came on again (JUST LIKE THE LAST TIME I had the car in for the same issue!!). I’m starting to feel like I bought a lemon. Now I get to bring the car back a third time (1 year new car),schedule an appointment only to wait another half hour for check in, and hope that the third time is a charm. In the meantime, I’m not even sure if I maybe damaging the car further by driving it.
6/2/2018
Cathy H. VERIFIED CUSTOMER
No one called to give me a quote on the work performed. Was surprised when I saw the bill.
6/2/2018
Maureen S. VERIFIED CUSTOMER
Cj Nemec was very nice and helpful!
6/2/2018
Jill V. VERIFIED CUSTOMER
George is honest and I sincerely hope your organization values his services.
6/2/2018
John S. VERIFIED CUSTOMER
Contacted me 3 times to confirm my appointment. Did ask me the nature of my problem. My surgeon contacted me 2 times before my recent procedure.
Had the vehicle there on time, waited 15 minutes to get in the door. 11:00 AM. Was contacted at 2 PM, 3 hours later stating the diagnosis was not started yet. Called at 5 PM stating there was no concrete info as to what the cost would be nor when the car could be ready. Forward to $1,000. later the car was ready to go 27 hours later. If you asked, and I told you that it was an A/C problem, presuming you have only 1 bay available for service, I would expect you to schedule your appointments accordingly. Definitely would no longer recommend McGrath as a 5 star dealer. Maximize your service profits, minimize your customers expectations after 3 contacts to confirm the appointment.
6/2/2018
Jennifer M. VERIFIED CUSTOMER
Great service!
6/2/2018
Linda R. VERIFIED CUSTOMER
I very much appreciate the fine service on my car that your service personnel provide. I have never been disappointed. But everything is so expensive that on a limited income it can be difficult.
Thank you!
6/2/2018
Mark F. VERIFIED CUSTOMER
Excellent service as usual!
6/2/2018
Timothy D. VERIFIED CUSTOMER
Mike made an effort to rectify the situation with my car and explained it completely to me
6/1/2018
Pamela F. VERIFIED CUSTOMER
The service area was very busy when I arrived for my appointment but John greeted me quickly and was very attentive to my thoughts on what was needed for my Honda Civic. He provided me with a lift home as the work would take some time and I didn't want to wait at the dealership. He called promptly when the inspection was finished with his recommendations for service. I was pleased that I didn't have to leave my car overnight. All in all a great job! Thank you!
6/1/2018
Walter C. VERIFIED CUSTOMER
Your Service Department and personnel are outstanding!! I have peace of mind knowing that I can bring my 14-year-old Honda in for any reason, big or small, and be treated with courtesy and most of all honesty. It is always a pleasant surprise to find my Honda has been washed once it is serviced. I am a very happy McGrath Honda Service Department customer!
6/1/2018
Maureen T. VERIFIED CUSTOMER
I was impressed with Daniel’s courtesy and his ability to predict the time frame.
Most appreciative for a job well done!
6/1/2018
David F. VERIFIED CUSTOMER
Awesome service!
6/1/2018
Kerri I. VERIFIED CUSTOMER
Thank you for taking care of my car
6/1/2018
Rebecca S. VERIFIED CUSTOMER
John was awesome and really helped to get my car ready when I needed it. Also, the car looked great when they finished washing it.