Last week I had a 3rd gear trans pressure switch replaced. As part of that service, I was advised the trans fluid also needed to be replaced. Relying on this advise, I assumed the fluid needed to be drained to get access to replace the switch. After I got home, I reviewed by Honda service records & found out I had the trans fluid replaced less than 3500 miles ago. I also found out you do not have to drain the trans fluid to replace the switch. I feel I should not have had to incur another cost for new fluid & advisor should have checked my records to see when new fluid was replaced. If he had, there would have been no need for new fluid & I would not have had this add’l expense. Finally, I spoke with Ruth last Thursday & explained the above. She assured me someone would connect with me but no one has. I get the sense your advertised desire to get feedback on concerns is just empty rhetoric. I believe The cost of the new trans fluid + labor should be reimbursed to me since this is a cost that never should have been incurred.
5/31/2018
Sue K. VERIFIED CUSTOMER
Tj ad George give me the best facts to make good decisions on how to fix my car.
5/31/2018
Kevin M. VERIFIED CUSTOMER
From the prompt attention when I arrived, to processing the maintenance I requested, Mike was attentive, friendly and knowledgeable. During the time McGrath had my car I received updates on the service a call to notify me one of the repairs I was requesting was not necessary. McGrath has been honest, fair and has built a long-term relationship with my family. We have bought 2 vehicles from them so far and schedule all our maintenance through McGrath.
5/31/2018
Richard C. VERIFIED CUSTOMER
Always a pleasure to work with Mike Castro! I can trust him, which is very important to me.
5/31/2018
Brian S. VERIFIED CUSTOMER
Very attentive, kept me updated with service discovery of car’s problem and the progress of repairs. Thanks!
5/31/2018
Steven J. VERIFIED CUSTOMER
Mr Castro was excellent and provided excellent service.
5/31/2018
Ricky . VERIFIED CUSTOMER
Professional, through and friendly. I'll be back.
5/31/2018
Perdo S. VERIFIED CUSTOMER
Dan is a great man. Always talks to you with respect and my car was nice and cleaned ????
5/31/2018
Peter M. VERIFIED CUSTOMER
Amazing. Highly recommended.
5/31/2018
Jim P. VERIFIED CUSTOMER
I have always been happy with the service at this Honda location. The last time I was there about a couple months ago, I didn’t get a chance to fill out a survey. I stopped in with out an appointment to have emergency brake work done. You guys were outstanding. I don’t remember the guy who helped me, but he was stellar. Thank you
5/31/2018
Laura B. VERIFIED CUSTOMER
I was not taken care of in a timely manner.
5/30/2018
Blaine W. VERIFIED CUSTOMER
Michael was very professional and on top of the situation.
5/30/2018
James L. VERIFIED CUSTOMER
Got my air conditioning running.
5/28/2018
James O. VERIFIED CUSTOMER
I had an 0845 appt and I arrived a few minutes early. It took two hours for an oil change and a tire rotation. If that happens again, it will be the last time I go to you for those services
5/28/2018
Timothy B. VERIFIED CUSTOMER
Although Honda does good work, the cost for a tune up was way too high. I can’t afford to have my car worked on there.
5/28/2018
Holly D. VERIFIED CUSTOMER
I was satisfied with the tire rotation and oil change (which I assume was done and done correctly). When I saw my "beautiful clean car" up close, however, I was disappointed to see the car wash was done sloppily and several missed spots were visible right away - a small thing, becUse I know the car was us an "extra", but still... it was a little downer as I left thecGrayh Jobda parking lot.