I was billed for a free oil change. My car was not washed as requested and the valves on my tires were not replaced. It took way too long to get the oil changed too. I had an appt on Saturday for 2:30pm but when I arrived I was told it would take an hour and a half so if I came back on Monday, I would be taken care of right away. Scheduled oil appts should not take an hour and a half! Your team has to get better with turn around time. Thank You.
5/16/2018
Wayne T. VERIFIED CUSTOMER
All service was done well and completed in a timely manner.
5/16/2018
James D. VERIFIED CUSTOMER
Thank you but please stop sending via cell.
5/15/2018
Alex P. VERIFIED CUSTOMER
Daniel Pippel was extremely professional and a great person to work with!
5/15/2018
Russel P. VERIFIED CUSTOMER
Me. George was very helpful , kind and he answered all of my questions regarding the care of my car. He was very helpful and he gave me some tips how to care my car so it can last longer. He was the nicest man and he always smile . I will look for him again next time I bring my car for service . Thank you, George for a wonderful experience . God bless you
5/15/2018
Andrea B. VERIFIED CUSTOMER
He is great. Very professional.
5/15/2018
Thad T. VERIFIED CUSTOMER
Great customer service
5/15/2018
Kristi W. VERIFIED CUSTOMER
Alex was thorough and informative.
5/14/2018
Kimberly P. VERIFIED CUSTOMER
Great guy - top notch!
5/14/2018
Ryan C. VERIFIED CUSTOMER
Very good communication/customer service. CJ kept me up to date on how long it would take for the services my car needed and up to date.
5/14/2018
Martha C. VERIFIED CUSTOMER
Michael is very nice. He gives me confidence about the work my car is going to have. He had to leave but he told me that Dan would let me know when my car was ready and he did.
I had not taken my car back for a while because every time I would call the ladies would not connect me with service department or make it too difficult for me to make an appointment.
I was happy to come back.
5/14/2018
Payson H. VERIFIED CUSTOMER
Great that he arranged for ride home and back while auto recall repaired
5/13/2018
Mary Ann. VERIFIED CUSTOMER
Was very happy with the service that I received!
5/13/2018
Lana P. VERIFIED CUSTOMER
Alex was great! I was highly satisfied with his customer service and expertise. He actually made me want to return for future services. My last experience was absolutely terrible...but Alex has changed my mind about McGrath's service department. I was highly satisfied.
5/13/2018
Allison N. VERIFIED CUSTOMER
At first, I was very disappointed with the service, but the person helping me was able to set some things right. In the end, I had a very good experience and my concerns were heard and handled with respect and care.
5/13/2018
Debra &. VERIFIED CUSTOMER
Great service and friendly staff as usual
5/13/2018
Linda B. VERIFIED CUSTOMER
I was greeted quickly and politely. The service rep went through each item I needed to be completed and answered my questions. He was very helpful in obtaining me transportation after dropping off my car. I was very satisfied with every aspect of this service appointment
5/13/2018
Jutta H. VERIFIED CUSTOMER
Everyone at the st charles location is fabulous! So friendly and helpful. Always a,pleasure to come on.