Alex was good and thourough, but the Van seems to be pulling to the right. I had the tires rotated and I don't think this should be happening.
5/6/2018
Thomas . VERIFIED CUSTOMER
Was impressed by the friendly and courteous people at McGrath. The finance manager was super—oslyn collins. Also Jose Espinoza was very helpful and patient. Was especially impressed that nobody tried to sell all kind of unnecessary things like dent protection etc. If I would want that I’d ask for it. Overall the buying experience was more delightful than expected. Hope my service appointments will be the same
Thank you McGrath
5/6/2018
Larry D. VERIFIED CUSTOMER
Wonderful service today. Thank you!
5/6/2018
Ali A. VERIFIED CUSTOMER
George did an amazing job explaining what needed to be done in addition to providing info on other services provided by the dealership. Will be coming back for sure.
5/6/2018
Andrea S. VERIFIED CUSTOMER
Great experience. Would highly recommend! Michael was perfect!
5/6/2018
De S. VERIFIED CUSTOMER
Michael Castro,thank you for your help fixing my car. And I was satisfied with the results of my car in the future I will go to the Honda Company and fix my car if my car have any problems. Thank you again Michael Castro for fixing my car, and I was very happy with the results that the Honda Company did time my car because, my car somehow feels as good as new. Thank you and I appreciate the help from the Honda Company!
5/6/2018
Alta W. VERIFIED CUSTOMER
CJ surely did his job. My dusatisfactuon was in cost of quoted parts? Honda needs to get off there high horse on the pricing of parts before people move to another Brand. But the people of McGrath did everything they could do to provide explanation of what my car needed.
5/5/2018
Andrew M. VERIFIED CUSTOMER
George did a great job. I appreciate that he took time to make sure the seatbelt was fixed correctly.
5/5/2018
Oslyn C. VERIFIED CUSTOMER
job well done CJ.
5/5/2018
Lorraine . VERIFIED CUSTOMER
Leroy made me feel comfortable with my purchase. Excellent customer service.
5/5/2018
Judith S. VERIFIED CUSTOMER
Loaner car set up right away. Estimate given and discount found. Fixed additional issue with AC as well. One small thing I want to mention. All pre-sets on my radio stations were changed. Any reason for that? Otherwise very positive experience. Thank you!
5/5/2018
Jonathan O. VERIFIED CUSTOMER
Awesome experience!! Leroy was great. Very friendly and helped answe all my questions. Because of him I’ll be coming back!!
5/5/2018
Matthew A. VERIFIED CUSTOMER
Don’t know why I set an appointment for service. I specifically called to set a time which your team set for 9:45. I arrived about 9:40 and there were a number of cars in front. after a short wait the car in front said she was driving by and needed an oil change.....the service advisor told her no problem they’d take her next in line.
When I got signed in I told the person I had a 9:45 appointment......he said oil changes are first come first served.....I told him that was not what I was told when I made an appointment.....he said sorry that is the way it is.....as I asked why did I make an appointment.....he said management wants you to think you have a time.....I waiting the hour plus but the walk-in was out in 30 minutes
I have been a long time customer and bought numerous cars......will be rethinking where to take my business with this poor service on your part
5/5/2018
Mayank P. VERIFIED CUSTOMER
Good service from CJ Nemec.
5/4/2018
Marcia M. VERIFIED CUSTOMER
Mike Castro was excellent and explained all of my questions
thoroughly! Great service done in a timely manner!
5/4/2018
Carrie S. VERIFIED CUSTOMER
CJ was very helpful. The estimate he provided was accurate and the work was completed
5/4/2018
Diane C. VERIFIED CUSTOMER
Alex was one of the most professional service advisors I have ever encountered. He listened to what I said, he involved me in the engine compartment inspection ( something nobody has ever done). I would hire Alex if I had a business.
5/4/2018
Scott R. VERIFIED CUSTOMER
The problem, engine light, came back on 3 days later, 5/3.
5/4/2018
Mona S. VERIFIED CUSTOMER
Alex was very nice and explained everything.
5/4/2018
Julie G. VERIFIED CUSTOMER
TJ was great and appreciated the effort put in but the problem isn’t fixed. Tire pressure warning light continues to flash.