It took 25 minutes to get inside to a representative. I had a neighbor come to pick me up so seems a bit long. Also, when I came back, they said the car was ready, but after 15 min the receptionist had to go check and the. It was another 10 min. Other than the somewhat long wait times, I think they did a good job.
5/1/2018
Briana L. VERIFIED CUSTOMER
He was very helpful and took extra time to make sure my car was taken care of.
4/30/2018
Cheryl G. VERIFIED CUSTOMER
Service was outstanding as always!
4/30/2018
Sarah L. VERIFIED CUSTOMER
I am satasified with the service the car received but when I retrieved the vehicle, it was still dirty even though it looked it like it had been run through a wash.
4/29/2018
Pierre T. VERIFIED CUSTOMER
He was courteous and helpful.
4/29/2018
Peter C. VERIFIED CUSTOMER
Very efficient and friendly service on the recall
4/29/2018
Jessica And. VERIFIED CUSTOMER
Appointment is meaningless. We were asked to reschedule our appointment because you were busy. Staff offered no help to my pregnant wife transferring the car seat and stroller into the loaner.
4/29/2018
Thomas K. VERIFIED CUSTOMER
Cj took good care of us with timing belt job and advised me of options
4/29/2018
Timothy K. VERIFIED CUSTOMER
Very professional, described everything simply and thoroughly
4/29/2018
Robert S. VERIFIED CUSTOMER
Great service & attention to detail
4/29/2018
Sue M. VERIFIED CUSTOMER
Too many survey requests
4/29/2018
Nancy K. VERIFIED CUSTOMER
Two hour wait with an appointment. Ridiculous. Poorly managed scheduling.
4/29/2018
Edward J. VERIFIED CUSTOMER
15 minutes before i got service writer to acknowledge me
4/29/2018
Alicia C. VERIFIED CUSTOMER
Michael is an excellent service provider! I am always welcomed with a smile, a handshake, and direct eye contact. He also demonstrates a good deal of patience when explaining things to me. I don’t know what he is paid, but it’s not enough!
4/28/2018
Robert S. VERIFIED CUSTOMER
Mike did a great job. He listened and took care of issues. The only issue I had was that my paperwork was not ready when I picked up my car. That was Not Michael’s fault because he did not work that day.