Leroy was AWESOME! He was so helpful and I really liked working with Leroy!
4/28/2018
John G. VERIFIED CUSTOMER
Dan was great. The problem is Honda's policy of needing an invoice to honor a battery warrenty when the part has a Honda stamp on it and the month & year of manufacture. This was a pain in the **** for me, the customer, to try and track down where and when the battery was replaced.
Dan, you provided excellent customer service by keeping me informed, solving the problem, and keeping your cool even when it was clear that i was upset with Honda policy. I apologize if this survey reflects poorly on you, it shouldn't, but Honda needs the feedback. Thanks again for a great job!
4/28/2018
Connie W. VERIFIED CUSTOMER
Thank you
4/28/2018
Paul C. VERIFIED CUSTOMER
Took a bit longer than we thought but everything was done very well.
4/27/2018
Karen R. VERIFIED CUSTOMER
Daniel os one that I seek out when taking my car in for service. I know he will give me honest answers and work with me. Being a senior citizen on a fixed income, I rely on your service people to give me the best options. Daniel has always made sure I had all the information necessary to make the right decision. Thank you, Daniel.
4/27/2018
Keith G. VERIFIED CUSTOMER
CJ explained the services that were needed for my car very clearly
and the time it would take to complete them. I was pleasantly surprised
when I received a text message that my car was done in about an
hours time and he followed up with a phone call to let me know.
Very positive experience today.
4/27/2018
Karen K. VERIFIED CUSTOMER
I was very happy with the friendly and complete service I received at the end of the day (my appointment was at 5:15 pm).
4/27/2018
Corley F. VERIFIED CUSTOMER
Tj and Lee always take great care of our cars. They are friendly and attentive and very professional.
4/27/2018
Jaime J. VERIFIED CUSTOMER
Michael is the best
4/27/2018
Lynne Y. VERIFIED CUSTOMER
Love your service department! Always take good care of me.????
4/27/2018
Ron K. VERIFIED CUSTOMER
Lee was extremely helpful, courteous and friendly. One of the nicest experiences I’ve had at any dealership
4/26/2018
James L. VERIFIED CUSTOMER
Thanks for great service
4/26/2018
Sachin P. VERIFIED CUSTOMER
fast and courteous service as always.thank you!
4/26/2018
Randy P. VERIFIED CUSTOMER
Friendly and helpful
4/26/2018
Traci S. VERIFIED CUSTOMER
Fast, friendly visit
4/26/2018
Joseph L. VERIFIED CUSTOMER
It is outstanding performance like Michael’s that ensures
McGrath is the only service department that touches
my Fit.
4/26/2018
Tracy S. VERIFIED CUSTOMER
Leroy was fine. Polite. Patient. Answered my questions. At pickup same with Dan. However, as you email suggests, I trusted your service department to perform the work. One item of which was to rotate the tires. Which wasn't done but explicitly itemized on the bill. And then came back with over $2500 is suggested work. I original stopped coming to St. Charles because I always felt like you were suggesting lots of work that needed to be done. Always around $2000. If you don't do the work I'm there for why would I think you would really fix anything else. I was in discussions with the sales dept about trading in two hondas for a new one. I am seriously reconsidering.
4/25/2018
Kamila L. VERIFIED CUSTOMER
Typically I deal with a different advisor whom checks for coupons on my behalf but this advisor didn’t. The wait was much longer than normal and the advisor said it would only take about 1 hr 15 min. It ended up taking longer and even though the car was pulled out for about 5 min the advisor was in no hurry to check me out. I was in a hurry and I definitely felt the advisor didn’t take that into account. So overall I feel like I overpaid for an oil change and it took way longer than necessary. I’ve been so loyal to dealership maintenance but today’s visit has me doubting the continuance.
4/25/2018
Ryan E. VERIFIED CUSTOMER
Fast friendly service as usual. Thanks again
4/25/2018
Carl P. VERIFIED CUSTOMER
Prompt, did a good job keeping us informed, very helpful and accommodating with courtesy transportation.