Dan was super in explaining the issue with the tire indicator light. He has been great. Being a long time Honds owner I am upset with the fact that Honda does not have fix for the issue. My new Accord has 5000 miles and I am going to have to live with the tire light going on and then having to reset it. That is poor customer service not by the local dealer but by corporate Honda. As a loyal Honda owner I feel I have been screwed in purchasing this new Honda.
Gene Usechek
****-****-xxxx
4/25/2018
Scott D. VERIFIED CUSTOMER
Leroy was great.
4/25/2018
Robert M. VERIFIED CUSTOMER
George was friendly and polite. A great asset to your staff.
4/25/2018
Thomas B. VERIFIED CUSTOMER
I’m always very pleased with the service I receive when I bring my vehicles in for service. I have been a customer since 2004 and have never had any problems. I continue to tell others of how great the service at McGrath is.
4/25/2018
Kalpesh P. VERIFIED CUSTOMER
Nice service and nice staff
4/25/2018
Doreen N. VERIFIED CUSTOMER
Michael was extremely courteous and personable. He quickly provided me with the information I requested which helped me make up my mind regarding the purchase of new tires.
4/24/2018
Kirk F. VERIFIED CUSTOMER
Very nice and explained my service and my future service options
4/24/2018
Melissa B. VERIFIED CUSTOMER
I have had my CRV since 2013. From the beginning, my engine has had the whirling sound when it starts from a cold start. I’ve sent it in many times and even let it be observed overnight. I was told it never happened for the service guys and they never knew what I was talking about. I was frustrated and annoyed. I spoke to Daniel yesterday and he told me that Honda knew of this issue. I appreciate his honesty. I know there was something wrong with my car and I was never going to buy another Honda because of the run around I got from Honda. I wish there were more honest people like Daniel to admit there was an issue in the first place.
4/24/2018
Judith K. VERIFIED CUSTOMER
Everyone extremely accommodating.
4/24/2018
Nicole G. VERIFIED CUSTOMER
Mike was awesome! I will definitely return and recommend St. Charles Honda to others!
4/24/2018
Marisa B. VERIFIED CUSTOMER
Michael Castro went above and beyond giving me a loaner today while the work was being done on my car. Top notch service !!
4/24/2018
Mary S. VERIFIED CUSTOMER
George was so pleasant.when he spoke to you he used your name vs just speaking in general. He kept me updated on the progress of my car repair.he thanked me for coming into McGrath Honda for service
What a wonderful service person.!!!
4/24/2018
Peter C. VERIFIED CUSTOMER
Michael was just wonderful! I felt confident that my car was in the safest of hands. Not only was the airbag recall fixed but the mechanics at McGrath found another small issue which was causing my car to rattle when it idled. This was amazing because I had not even thought to mention the rattle to Michael. And, because my work schedule would not allow me to pick up my car when it was fixed the next day, he got authorization to allow me to keep the loaner vehicle an extra day at no additional charge to me. He even went so far as to recommend a detail shop in the area to help me fix a small cosmetic issue on my CRV's spare tire cover. My 2006 CRV runs like a brand new car! Thanks, guys!
4/23/2018
Eric J. VERIFIED CUSTOMER
Dan is awesome as always!
4/23/2018
Keith W. VERIFIED CUSTOMER
I didn’t like the fact that you guys told me it was going to a hour to hour and half and the letter that Honda sent said it would take a half hour and it really did only take a half hour. Why would you said it talked over a hour when it really doesn’t. Do you do it to make yourself look good. Well I’m very unhappy and I will take my new van shopping to a different dealership.
4/22/2018
Roger B. VERIFIED CUSTOMER
Everything went very well.
4/22/2018
Freddie R. VERIFIED CUSTOMER
Cj was very knowledgeable and thorough
4/22/2018
Michelle B. VERIFIED CUSTOMER
Mike is fantastic!! Friendly with warm greetings, but also open about what needed to be done and where my car is at with regards to maintenance, Mike is the perfect combination. Definitely would choose him to help next tme!
4/22/2018
Cuong N. VERIFIED CUSTOMER
Good
4/22/2018
Ulric J. VERIFIED CUSTOMER
Daniel is a big asset to your company your other customer agents apparently were not use to seeing a black guy in st Charles. Everyone just moved away like I was looking for hand out or come to rob the place.
UJ