Cj has great customer service skills provided me with details about my vechile repairs .also provided a loaner to use while my vehicle was being repair . Kept in contact on the repair which I will appreciate need more people like him in customer service
4/15/2018
Trevor I. VERIFIED CUSTOMER
The job I was told was only supposed to be one day, but it took two and a half weeks. Two times I had to come into the store because I was told it was ready to get picked up but the job wasn't done. We spent two weeks arguing what "fixed" means. When it comes to dents in the hood, your definition of fixing it was brushing off the car and polishing it up. That's just terrible and a waste of time.
The first time I had to argue over it to get fixed, we agreed to have it repainted. Okay great a week later I'm told it was ready come in again and nope, they were still their. After I was told it would be fixed, a week later we had to repeat this experience.
It took two and a half weeks to do the job that was suppose to take one day.
I'm locked into this relationship with you, I'll forgive you but this is an uphill battle for McGrath.
4/14/2018
Denise G. VERIFIED CUSTOMER
Cj was very nice, thank you!
4/14/2018
Maybelle R. VERIFIED CUSTOMER
TJ always does a great job!
4/14/2018
Olena L. VERIFIED CUSTOMER
Great service
4/14/2018
Walter M. VERIFIED CUSTOMER
Great service!
4/14/2018
Camille &. VERIFIED CUSTOMER
Worked with Leroy for the first time and was very pleased with his attention to the repairs needed for our Honda Pilot. We appreciate that mechanic Chris was selected to handle the replacement of our radiator and climate control light bulbs along with regular “A1” service. All detailed work which was done in a timely and very fine fashion. Much appreciation to these fine gentlemen and TJ and the entire McGrath service team for their usual terrific work. Thank you!
4/14/2018
Jacob R. VERIFIED CUSTOMER
Lee was very nice and addressed all of our concerns.
4/14/2018
Tracey S. VERIFIED CUSTOMER
I appreciate that I was treated like a customer they wanted to come back.
4/14/2018
Ted L. VERIFIED CUSTOMER
Even though I was not charged for a loaner vehicle, the receipt shows I received one when in actulality I waited for the work to be completed. Also MPI form was not filled out or discussed with me. Granted, it seemed like you were very busy today. So the car wash was appreciated.
4/14/2018
Rose H. VERIFIED CUSTOMER
No one else has serviced my car since I purchased it. I trust they are doing the riight thing. If I can’t trust my dealer who should I trust.
4/14/2018
Michael B. VERIFIED CUSTOMER
The car ride seems smoother
4/14/2018
Jiovanni K. VERIFIED CUSTOMER
CJ was a great help from start to finish . Always kept me informed about the status of car. The whole process was completely painless.
4/13/2018
Allison C. VERIFIED CUSTOMER
Service people were nice. But not accommodating enough. I'm not happy that I missed my free service by 7 days and wasn't honored. I understand but I feel that that timeline had passed so soon that should've still been honored. I would've gotten cheaper and same service elsewhere if I had known the amount charged at McGrath. I will schedule at another shop in the future since I was not accommodated today
4/13/2018
Eugene U. VERIFIED CUSTOMER
Dan has provided great service.
4/13/2018
Landan R. VERIFIED CUSTOMER
Lee was absolutely polite and efficient! I appreciated his interactions with myself and my three year old when we arrived. Thank you!
4/13/2018
Bobby M. VERIFIED CUSTOMER
If the problem is finally fixed, you can consider me extremely satisfied. I have always appreciated Mike Castro’s follow through!!!
4/13/2018
Jahna N. VERIFIED CUSTOMER
Leroy was very nice, respectful, professional, and informative. He helped make this process easier. :)