I’m really frustrated with the lack of direct communication from your team at all levels. From making the appointment to questions about my repair, the process was frustrating. The cashier was very helpful and escalated my concerns to the super/manager on duty but I was told that you all are very aware of my service issues and that it’s being discussed already from other feedback. I’m not sure if that’s supposed to make my experience better or worse with a response like that. Not super impressed with today’s experience.
3/21/2024
Berta B. VERIFIED CUSTOMER
Thank you Noah for answering my questions. I THINK YOUR DOING A GOOD JOB ????
3/21/2024
Thomas M. VERIFIED CUSTOMER
Service was quick and efficient. Curtis was very professional.
3/21/2024
Frank K. VERIFIED CUSTOMER
Thank you so much you guys did a great job as usual
3/21/2024
Mina S. VERIFIED CUSTOMER
Kevin was great
3/21/2024
Norman R. VERIFIED CUSTOMER
Service rep was good. Prior service was not as expected. Oil was leaking after a routine oil change. I had to return for service. After two hours, it was found the drain plug was not tightened correctly. The wait was excessive for the repair.
3/20/2024
Saquib C. VERIFIED CUSTOMER
He addresses all my needs and directed to CJ for some follow up as well. I must point out your service video is extraordinary and very informative. Very creative indeed.
3/20/2024
Kameel T. VERIFIED CUSTOMER
Thanks
3/20/2024
Hyon E. VERIFIED CUSTOMER
Wait time for service rep took long
They found nail on my tire and had to replace new one. I purchased brand new tire and request discount or do something for me and rep said he would talk to manager. I got $10 off but was hoping be more since I bought the car from them and purchased premium package coverage which expired 2 months ago.
Overall I brought the car in 2 times and finally found nail . Not sure why they couldn't find it 1st tome.
3/20/2024
Kirit P. VERIFIED CUSTOMER
Atif is a good guy knowledgeable
3/20/2024
David R. VERIFIED CUSTOMER
Excellent team, really appreciated the option of the shuttle service also. Our CRV was repaired in a very timely manner. Great new facility.
3/20/2024
Marianne Aubrey. VERIFIED CUSTOMER
atif syed was awesome
3/20/2024
Cindy R. VERIFIED CUSTOMER
Zach communicated well throughout the process. This was very helpful to us!
3/20/2024
Sandra H. VERIFIED CUSTOMER
David was great at following up with me. Everyone is Always courteous at McGrath Honda service.
3/20/2024
William M. VERIFIED CUSTOMER
Very professional. Kept me updated throughout
The process. Thanks for all you do
3/20/2024
Joseph P. VERIFIED CUSTOMER
Great job. Fully transparent on pricing and what needed to be done.
3/20/2024
Michelle D. VERIFIED CUSTOMER
David was wonderful! He’s very attentive, a very good listener and communicator with a calm and wonderful demeanor. Thank you David!
3/20/2024
Abdulla I. VERIFIED CUSTOMER
Very professional
3/20/2024
Susan A. VERIFIED CUSTOMER
Kevin was very polite and helpful.
3/20/2024
William V. VERIFIED CUSTOMER
Zachary was very helpful and performed in a very efficient manner. The staff at the St. Charles Honda facility was very helpful and were able to spend time with me answering all my questions. Thank you all for your help!