He did a wonderful job and was very helpful and very courteous.
12/21/2024
Jeffrey W. VERIFIED CUSTOMER
We did not love how we had to fight for a second key for our vehicle. Regardless of if it’s pre owned or not, it’s a common assumption you’ll get 2 keys. I had to give Daniel an ultimatum just to get the second key. Frankly it should have been an easy one for you guys. But I had to really fight for it. You guys lose a few points there. Additionally, I had to ask for the car to be cleaned a second time. Kudos to the management team for making it an easy request but we found wrappers, dirt, and white reside over the plastic in the second row. It was just clear that attention was not given to the vehicle despite us mentioning it specifically multiple times prior to the service. We still have to come in for the key and for the cleaning so we will see if your team makes good on your promise. All in, we were there for over 5 hours. I made an appointment, said the exact car I wanted and it still took all day so I can’t tell you it was a fun experience for my family with a baby there til 830PM. I figured it would be a little quicker given I told you exactly what I wanted. But maybe that’s just how Long it takes?
Brandon in finance was great. Was patient and super helpful.
12/21/2024
Jean V. VERIFIED CUSTOMER
Pete Mattison was wonderful to work with and explained everything so perfectly for me. I had Hondas back in the 1970’s and had gotten away from them. I am so pleased to be back as a Honda family member!
12/20/2024
Lawrence R. VERIFIED CUSTOMER
I was pre-approved already with a real good interest rate. I did not authorize your finance department to run my credit that many times which was hard copies!!
12/19/2024
Eddie J. VERIFIED CUSTOMER
Had the best experience with McGrath Honda of St. Charles. Lenall and Gary helped me get in and out with exactly what i wanted
12/18/2024
Deborah R. VERIFIED CUSTOMER
My service advisor was super friendly and very explanatory of what happened. Thank you for such a wonderful experience coming in over night for an emergency tire.
12/14/2024
Julie P. VERIFIED CUSTOMER
The update light still comes on. It says the software cannot be updated. See your dealer. I downloaded the app and synced my car to receive data and it does not make the difference.
12/14/2024
Amy E. VERIFIED CUSTOMER
Garry was a great help and tried his hardest to get us the best deal. We appreciate his efforts and would recommend him to friends and family.
12/13/2024
Kevin M. VERIFIED CUSTOMER
My title and registration paperwork has not been received by Michigan’s Department of Motor vehicles, and the vehicle was purchased almost 2 months ago.
12/11/2024
Sunny D. VERIFIED CUSTOMER
Good guy. Great character
12/11/2024
Michael T. VERIFIED CUSTOMER
The service on my car met my expectations. Thanks to all who were involved with that process!
12/11/2024
Nicole L. VERIFIED CUSTOMER
We had the most amazing experience at McGrath Honda of St. Charles. Sebastian helped us find our perfect Honda CRV Hybrid. We highly recommend this dealership and all who work here. 10/10 experience.
12/11/2024
Penny W. VERIFIED CUSTOMER
What service experience? Are we referring to the license plate thing?
12/7/2024
Alyssa M. VERIFIED CUSTOMER
Thank you
12/4/2024
Katrina R. VERIFIED CUSTOMER
Friendly service
11/29/2024
Ma R. VERIFIED CUSTOMER
I’m very happy and satisfied with all of your service,thank you.
11/28/2024
Carol H. VERIFIED CUSTOMER
Thanks for the great customer service!
11/27/2024
Edward S. VERIFIED CUSTOMER
Very satisfied. Would recommend McGrath Honda to my family and friends
11/25/2024
Pammela A. VERIFIED CUSTOMER
Extremely satisfied? Daniel and his team at McGrath St. Charles went above and beyond for the second time in less than a year we walked out with not one but we walked out with two vehicles the same day. We are highly satisfied
11/24/2024
Patrick T. VERIFIED CUSTOMER
The saler Steven Henton Jr. is very nice and helped us to make a right choice of vehicle.We are happy to do business with Mcgrath Honda.