I’d be more than happy to complete the survey. I had an excellent experience!
Thank you!
2/22/2024
Parvinder A. VERIFIED CUSTOMER
I was hearing totally different stories each time . My experience tilll my last visit was great I recommended Honda st Charles to everyone but this time it was really bad . I was hearing different stories from each person. And I kept trying to call after , it was on hold all the time.
2/22/2024
Christi C. VERIFIED CUSTOMER
Erin was very upbeat and attention to detai.and cj and tj made me feel special they always remember me! ??
2/22/2024
Robert B. VERIFIED CUSTOMER
Looking forward to working with Noah to complete the job.
2/22/2024
Elizabeth G. VERIFIED CUSTOMER
The person who initially did my intake was unaccommodating and unpleasant in nature resulting in a disagreement over services rendered during my previous visit just a few days prior. The problematic tire was previously worked on and needed to be replaced entirely. I only purchased my vehicle two months ago and I am unhappy with how problematic it has been and difficult to fix.
2/22/2024
Cody M. VERIFIED CUSTOMER
Communication was clear, on point and dropoff/pickup was a breeze. Appreciated the offer of a loaner vehicle and the professionalism. Bryan was very helpful
2/22/2024
Orlanda M. VERIFIED CUSTOMER
Zack was great got the job done quick and was super helpful he did this all while training someone new and the new guy was extremely helpful and nice as well keep up the awesome service guys
2/22/2024
John B. VERIFIED CUSTOMER
I am writing to express my disappointment and frustration with regards to the vehicle I purchased from your dealership. Unfortunately, I believe that the vehicle you sold me is a lemon. Since taking possession of it, I have encountered numerous issues that have made me question its reliability and safety.
When I decided to purchase the vehicle, I had placed my trust in your dealership and expected a quality and reliable product. However, this experience has shattered that trust and left me with a defective vehicle that doesn't meet the standard of functionality and safety that I reasonably expected.
I hope that your dealership values its reputation and customer satisfaction. However, I have made the decision to part ways and never use your services again or recommend your dealership to anyone. I don't expect anyone to care because this is now my problem to deal with. Just as the service representative told me this is what you may face with high mileage cars. Offering no options for repair is what truly hurt me. As hard as I work I will not pay $9000 to this dealership for a new engine. I will go elsewhere to try to preserve the life of the engine for as long as I can.
2/22/2024
James F. VERIFIED CUSTOMER
Noah was very cordial and very informative about services.
2/22/2024
Susan N. VERIFIED CUSTOMER
Everyone is super friendly & the service department is very efficient.
2/22/2024
Mekuanet T. VERIFIED CUSTOMER
Everything was good including the stuff.
2/21/2024
Abraham G. VERIFIED CUSTOMER
Service was fast, friendly, and just overall stellar. Dan was very informative and hellpful as well. I Will be back for sure. Thank you
2/21/2024
Karl V. VERIFIED CUSTOMER
Bryan was excellent
2/21/2024
Erik P. VERIFIED CUSTOMER
Thank you Quinton,and McGrath Honda,for taking care of my car in a timely manner.
2/21/2024
Jocelyn W. VERIFIED CUSTOMER
Had the team listened to my needs instead of moving so fast, the sale would have been smoother. Thank you for my Certified Used Honda HRV.
2/21/2024
Alexandra A. VERIFIED CUSTOMER
Dan was fantastic! Kept me well informed and discussed some recommendations that I elected to do. He’s an asset to the McGrath family.
2/21/2024
Carlie O. VERIFIED CUSTOMER
Smooth process with a recall and we appreciate the loaner vehicle
2/21/2024
Douglas T. VERIFIED CUSTOMER
You are very welcome. Dave did his job perfectly.I am now looking forward to the next visit. Thank you.
2/21/2024
Daniel M. VERIFIED CUSTOMER
Took care of all my stuff and worked through some troubling issues
2/21/2024
Marianne H. VERIFIED CUSTOMER
Zach was very generous with his time helping me get better acquainted with the dashboard.