Kevin ….was great… very knowledgeable and respectful….
2/15/2024
Tekkahmah C. VERIFIED CUSTOMER
Erin was AMAZING to work with.
2/15/2024
Keith O. VERIFIED CUSTOMER
I felt like 5 days was way too long for the repair and the x repair didn't fix the clunking issue, now I have to drive to Texas with a Suspect issue going on, I felt mislead the whole time they had my car, like they had other priorities.
2/14/2024
Marsha M. VERIFIED CUSTOMER
Noah was knowledgeable,friendly and represented Honda in a professional manner!
2/14/2024
Dale B. VERIFIED CUSTOMER
Staff was understanding of my needs and professional to work with. I felt completely satisfied when leaving the facility.
2/14/2024
Sean P. VERIFIED CUSTOMER
thanks for the great job
2/14/2024
Adam T. VERIFIED CUSTOMER
Great help, thorough and effective communicator.
2/14/2024
Marlene I. VERIFIED CUSTOMER
I have disability’s and your service was so much help to me. Thank you!!!
2/14/2024
Daniel H. VERIFIED CUSTOMER
Carlton was very knowledgeable and helpful with my first visit. The car is old, but he still treated me with respect and like a valued customer. I have about $6k over, the next year, to have done, but have confidence in the service department and will be back.
2/14/2024
Patricia B. VERIFIED CUSTOMER
The vehicle was brought in for recall service. Told at that time the vehicle’s rear wheels were out of alignment. The vehicle has 2500 miles on it. Driven only to hair dresser, lunch dates, fuel, wash and for maintenance. When I explained this, I was told it may have hit a pot hole. Hard to believe the front wheels are fine if it hit a hole. I believe the vehicle was like this at the time it was purchased. I would expect Honda to make this repair as a warranty repair at no expense to me.
2/14/2024
Kathleen M. VERIFIED CUSTOMER
Erin was very helpful and responsive.
2/14/2024
Ahsan A. VERIFIED CUSTOMER
Great Service. Just took a long time even with an appointment. But overall good.
2/14/2024
Therese T. VERIFIED CUSTOMER
David gave me great customer service, when I stopped in the service bay, without an appointment, asked a question about service and he said it could be taken care of right away. And it was.
2/14/2024
Daniella M. VERIFIED CUSTOMER
Had good service with a smile from Erin. Thank you
2/14/2024
Esayn C. VERIFIED CUSTOMER
Very kind, thank you for offering to check my car, I don’t know you have that service for free! Thank you!
2/14/2024
Paul H. VERIFIED CUSTOMER
Erin was a great help went above and beyond Great customer service
She was very knowledgeable helpful answered all my questions and gave me different options. I have always had great luck with McGrath Honda in Saint Charles. Your service department is outstanding.
2/14/2024
Vira V. VERIFIED CUSTOMER
I am very satisfied and grateful to Julia
2/14/2024
Diane K. VERIFIED CUSTOMER
Davis was great ! Caring and informative! Explained everything for me to understand! I d give him a 10 ! 10 stars!
2/14/2024
Glen G. VERIFIED CUSTOMER
Well done
Thank you
2/14/2024
Robert F. VERIFIED CUSTOMER
As usual excellent customer service and excellent work on my vehicle. I really appreciated the video of the inspection. I think the only criticism I have is that your new facility is so big that I was confused about where to go in the service department. You should consider putting a cashier sign by the cashier and maybe a check in here sign. The old building had the cashier near the showroom so that's where I went. Thank you.