Carlton Was a good advisor. It's Honda coordinate didn't stand behind there product.The extended warranty I purchased from Schaumburg Hond didt cover the issue of a failed piston unless it was a broken part. Splitting hairs and left me with no coverage. Thank you McGrath Honda of St. Charles for trying to work with me. CJ & Carlton
2/4/2024
Heidi H. VERIFIED CUSTOMER
Great service, very polite and helpful
2/4/2024
Juliana A. VERIFIED CUSTOMER
I really appreciated having the help of Joseph today, he was very sweet, and super helpful with any questions that I had. He was very easy to talk to, and although it was a busy day, he still made the effort to have a genuine conversation with me. He went out of his way to ask his manager about a question which he couldn’t answer for me, and helped me out a lot. Next time I go in for service on my vehicle I hope to have Joseph help me again. 10/10 experience today.
2/4/2024
Susie H. VERIFIED CUSTOMER
Brian was great, but the car was not washed well and the video was confusing
2/4/2024
Ray C. VERIFIED CUSTOMER
Hi, I spent over $1000 on repairs and the dealership did not even wash my vehicle. Very disappointed
2/3/2024
Michael W. VERIFIED CUSTOMER
David was extremely helpful and communicated thoroughly. He is the only reason I didn’t get upset. Well done, David!
2/3/2024
Chris F. VERIFIED CUSTOMER
Thank you!
2/3/2024
Syed H. VERIFIED CUSTOMER
Bryan was great and solved my issue. He went above and beyond to help with the odd issue I was having. He even helped connect my phone at the end and confirmed it was working before leaving. Thanks Bryan!
2/3/2024
Kimberly H. VERIFIED CUSTOMER
Please please keep Carlton ! He’s really excellent - knowledgeable, friendly, and super helpful. He would be the reason I would go back for service. This dept needs more like him. He’s genuine and seems trustworthy. A lot better customer skills than some of the other longer term staff who barely smile and treat you kind of rude. I’m sure customers can be a pain, but this guy seems straight and easy to deal with.
2/3/2024
Marsha C. VERIFIED CUSTOMER
Excellent service
2/3/2024
Carol H. VERIFIED CUSTOMER
Thanks! Great service!
2/3/2024
Emmanuel M. VERIFIED CUSTOMER
Erin is such a huge asset to your company, and a great advocate for her customers. In my specific case she knows the number of vehicles that we own including members of our families driving those vehicles. That is called customer care at its best.
Thank you
2/3/2024
Gwendolyn L. VERIFIED CUSTOMER
The service was good and follow up from service advisor.
2/3/2024
Arbor Lane. VERIFIED CUSTOMER
Great service and staff
2/3/2024
Heather K. VERIFIED CUSTOMER
Bryan was fine. I had an appt for 415 on a Friday night. I was there a little but before 415 and didn't leave until 604. I was told it would take about an hr. I was there almost 2 hrs for an oil change. That is crazy
2/3/2024
John S. VERIFIED CUSTOMER
I felt like I was really cared for
2/3/2024
Rashesh P. VERIFIED CUSTOMER
Service was very nice. I felt welcomed and the service tech explained everything to me about the service.
2/3/2024
Robert K. VERIFIED CUSTOMER
what would it cost to install a trailer hitch?
2/3/2024
Brian J. VERIFIED CUSTOMER
I was very satisfied, but was told that the clunking sound was from the tires. There is a noticeable clunk that vibrates my leg and very audible and not tire noise. I feel like I may have rushed them to diagnose as it was the end of the day.
2/3/2024
Toluwanimi O. VERIFIED CUSTOMER
Atif Syed was very helpful and made sure I got the best service