I understand that service department has its own business but it has the responsibility of completing the proper diagnosis when we submit our car to your department. My car had the evap error code P0456 and I got the car 'fixed' back in December 2023, charge was 450$. 2 weeks go by I get the same error code and when I bring the car back, the quote is for 633$. Why was the diagnosis not done properly at the first visit? Was the part that cost me 400$ not broke? I was going to buy a car from Mcgrath but I don't think I will from this dealership. By the way, service manager Chris needs to learn how to talk to customers. Very disappointing.
2/1/2024
Joseph B. VERIFIED CUSTOMER
From the start to present McGrath Honda has been outstanding, 11 on a scale of 1-10, excellent service.
2/1/2024
Sabrina V. VERIFIED CUSTOMER
Erin was Amazing! I had a 630am appointment, she had me on my way to work immediately. She's Always has a smile on her and friendly.
Sabrina
2/1/2024
Alejandro H. VERIFIED CUSTOMER
She is definitely great on what she does.great service attention.
2/1/2024
Brian H. VERIFIED CUSTOMER
Toby was great to work with. He explained everything clearly.
2/1/2024
Christopher B. VERIFIED CUSTOMER
Erin was amazing!! She was knowledgeable and so helpful. Hands down best service manager I have ever had at McGrath and I have had some good ones. Keep up the great work Erin.
2/1/2024
Amanda B. VERIFIED CUSTOMER
Zach was very informative, friendly, and helpful.
2/1/2024
Jignesh P. VERIFIED CUSTOMER
Zachary greeted me and explained the process very Nicely,with quick service.he is friendly with great customer service.5 Star from me,highly recommended ????
2/1/2024
Ranae C. VERIFIED CUSTOMER
Atif was delightful to work with! A real asset to your service team. He covered everything so well,I didn't have any questions. When we went out to get my car herealized the battery in my key faub needed new baterries in both of keys. He got them replaced escorted me to my car. I felt great customer care through the whole time I was there.
2/1/2024
Adiyanely P. VERIFIED CUSTOMER
Very friendly faces .
1/31/2024
Kurt O. VERIFIED CUSTOMER
Excellent delivered as promised
1/31/2024
Stephanie S. VERIFIED CUSTOMER
You have the best team
1/31/2024
Vinia M. VERIFIED CUSTOMER
Thank you also I always feel comfortable coming to McGrath Honda in
ST. Charles for many years. The service is always good and excellent no matter who handles my CRV. Everyone was really Courteous and helpful.
1/31/2024
James B. VERIFIED CUSTOMER
Great job by all
1/31/2024
Barbara H. VERIFIED CUSTOMER
Kevin was awesome and made my experience very easy. Overall kind and knew what he was doing.
1/31/2024
Tyler L. VERIFIED CUSTOMER
Every time I go in for service it's always a fight with what is covered under the deal that was made when my vehicle was purchased.
1/31/2024
Sean S. VERIFIED CUSTOMER
She was very helpful with everything. Kept me updated as everything was being serviced.