Excellent service provided by Carlton and the McGrath team!
1/19/2024
Kathleen G. VERIFIED CUSTOMER
Erin is absolutely outstanding to McGrath
Very knowledgeable with excellent communication skills as well as educated in the vehicles
1/19/2024
Cara B. VERIFIED CUSTOMER
Great service and very nice
1/19/2024
James E. VERIFIED CUSTOMER
Kevin did a great job, even thought we were not able to resolve the issue.
This is an issue caused by the Illinois Emissions Department. The OBD sensor is not talking g between the car and the Emissions computer.
1/19/2024
Sendy P. VERIFIED CUSTOMER
I had an excellent service this morning . Dan was very kind and very personable. He attended to my concerns quickly and efficiently. I come to Honda for my company vehicle and hope to continue seeing Dan in the future for all my vehicle needs.
1/19/2024
James T. VERIFIED CUSTOMER
Absolutely
1/19/2024
Patricia S. VERIFIED CUSTOMER
Joe was great and completely thorough. He made certain I understood what the problem was and how it would be fixed. Thanks, Joe!
1/19/2024
Efraim O. VERIFIED CUSTOMER
Very helpful and kind
1/19/2024
Kimberly H. VERIFIED CUSTOMER
Atif was very kind and communicated well.
1/19/2024
Alejandra O. VERIFIED CUSTOMER
Always great service Thank you!
1/19/2024
Stacy G. VERIFIED CUSTOMER
I asked for a quote for something, but it was forgotten about. I also didn’t like that my car wasn’t vacuumed. I understand it was tool cold for a wash, but a vacuum would’ve been nice.
1/19/2024
Tim B. VERIFIED CUSTOMER
Thanks Kevin for your help. You explained everything very well and the work was done within a few hours.
1/19/2024
Mumtaz B. VERIFIED CUSTOMER
OMG— can’t speak enough of him. He was extremely gracious , helpful and attended to all my needs in a timely manne. Thanks for having such efficient people in sales and service dept. Have been with McGrath St Charles for over 20 years. I buy my cars here, service it here and even added my son in buying and leasing his car here as well. In November I purchased a 2024 Honda Accord and I’m very very happy with the purchase. Thanks once again.
1/18/2024
Matthew F. VERIFIED CUSTOMER
After alignment, car pulls to the left now. Asked service not to wash my car, but the did it anyway. Service turned off the park assist sensors, which caused me to almost hit back into cars and hit things in my garage. Overall, very unsatisfactory job
1/18/2024
Eric E. VERIFIED CUSTOMER
Joe did a nice job, answering my questions and taking care of the car
1/18/2024
Michael F. VERIFIED CUSTOMER
Very professional and courteous!
1/18/2024
Fernando B. VERIFIED CUSTOMER
Realmente la atencion de mi agente Erin, es demasiado buena y el mecanico Alex muy bueno tambien. Pero la capacidad de analizar los problemas que presenta mi Pilot
1/18/2024
Evelia C. VERIFIED CUSTOMER
Me encanto el servicio y sobretodo que me lo mostraran y explicarán con el video. ????????
1/18/2024
Maura F. VERIFIED CUSTOMER
Zach was very attentive to my car needs and my concern of being at dealership to long ,I was there for a very short time! Was very happy
1/18/2024
Joanne S. VERIFIED CUSTOMER
Carlton was very knowledgeable and helpful. The felt secure