David cavazos did an excellent customer's service and explain to you all the detail for your cars need and even the recall for my car. Thanks for having him to your company.
1/17/2024
Rosario A. VERIFIED CUSTOMER
I really appreciate everything what are you guys do it for us thank you so much and will see you soon
1/17/2024
James C. VERIFIED CUSTOMER
TJ fit me into your schedule after I was rear ended yesterday and needed a quick evaluation. David took care of me and did an efficient and excellent job. If everyone of your customers is treated as well as I always am by the service department you should be very happy.
1/17/2024
Thomas B. VERIFIED CUSTOMER
I’m always treated extremely well by all the people there. I never have any problems
1/17/2024
Harris C. VERIFIED CUSTOMER
Erin is the best absolutely the best very helpful very thorough and very patient. I love working with her.
1/16/2024
Evelyn C. VERIFIED CUSTOMER
McGrath Honda is phenomenal and so is my service person Zach. He is just great. Love McGrath Honda.
1/16/2024
Kelly R. VERIFIED CUSTOMER
Our overall service experience with Toby was excellent. However, the reason for our visit was to have a second key programmed for the car we had just purchased from you. I ended up paying for this key out of pocket and it was not disclosed to us until we were about to leave that their was only one key and then I was verbally quoted a cost and told that it would emailed to me. Never received an email and when I called and left a message - did not get a return phone call. Overall disappointing experience that did not give me the impression that our business was appreciated.
1/16/2024
Alex K. VERIFIED CUSTOMER
Nice new building! Cute Honda s-600. What was a BMW Z-4 doing on your floor? Nice car but not for Chicago’s weather! Really liked the video of work done. Great idea. Stay warm
1/16/2024
Bob L. VERIFIED CUSTOMER
Very helpful.
1/16/2024
Zach H. VERIFIED CUSTOMER
Noah is the best hands down!
1/16/2024
Leticia C. VERIFIED CUSTOMER
I will gladly respond to the survey with the most positive feedback.
1/16/2024
Aaronjeet G. VERIFIED CUSTOMER
It was a wonderful experience. I look forward to working with McGrath Honda of St Charles in the future.
1/16/2024
Barbara R. VERIFIED CUSTOMER
Dan is excellent to work with on my car serving - positive attitude;clearly expert; extends himself; communicates process, services provided and fees understandably.
He should be seen by Honda leadership as an important contributor to business customer service goals.
Dan is one in 1,000. Recognize and reward him. He makes a difference to Honda customers.
1/16/2024
Leah B. VERIFIED CUSTOMER
Great job, staff is pleasant and helpful.
1/16/2024
Dilip S. VERIFIED CUSTOMER
Wonderful experience and service
1/16/2024
Rachel Z. VERIFIED CUSTOMER
The issue with my windshield wiper fluid was not completely resolved. It was frozen and the last time my wiper fluid was filled when I took my car in for an oil change here. I believe the solution must have been watered down which caused it to freeze. The techs slightly thawed my wiper fluid but when I left it still wasn’t coming out of one of my wipers. I’m disappointed I had to leave without an actual solution in this weather, making the visibility low due to the windshield being unable to be cleared. I would have appreciated help completely thawing the solution, emptying it and filling it with the weather safe solution I had in my car. Tonight it is completely frozen again because the watered down solution wasn’t emptied and now I have no way to thaw it myself until the weather gets warmer.
1/16/2024
Tim D. VERIFIED CUSTOMER
Zach explained everything that was completed on my vehicle and what else needed to be done.
1/16/2024
William H. VERIFIED CUSTOMER
Daniel was very pleasant, easy to deal with and he explained everything very well. Escorted me to the waiting room and pointed out coffee and restrooms. Top notch service. Thank you!