My wife brought our 4 month old 2023 Honda Odyssey back in on 1/8/24 for the replacement of the floor wire harness. We were told everything was fixed and she picked up the car yesterday 1/11/24. Right away she noticed that the driver's seat seatbelt?! was not even screwed in!?! Today I inspected the Odyssey and found more items that are not working properly or not reinstalled correctly:
In the rear trunk area, you can visibly see a gap in the plastic covering and trying to push this in does nothing - it just pops right back out. This is not installed properly.
In the middle front dash area, the sliding compartment where normally Bluray discs are stored does not come out smoothly. It takes quite a bit of strength to pull that drawer out. It appears to be misaligned.
The AC power outlet does not work. We plug in our device in it and we get no power. Our device can power on using a different outlet.
See pics attached. I am beyond frustrated that we yet again have to bring the car back in to get these small details fixed/repaired. Someone ensure that the car is given back to us in perfect working condition. Call me to schedule bringing this car in yet again.
1/13/2024
Kenneth S. VERIFIED CUSTOMER
Good job.
1/13/2024
Sophia I. VERIFIED CUSTOMER
The wait time was the only thing, but I understand because I didn’t set an appointment up. Next time I definitely will. Otherwise everything went really well.
1/12/2024
Ed B. VERIFIED CUSTOMER
erin is very good at her job.Very professional at her job and very pleasant to talk to
1/12/2024
Joseph V. VERIFIED CUSTOMER
Didn’t fix the issues that I brought to your attention very frustrating
1/12/2024
Yvette S. VERIFIED CUSTOMER
My car in the inside was completely damp. It was wet windows, very wet. My seat was wet. Not sure if they left the windows open so the snow can get in or what but I did not appreciate sitting in a wet seat on my way home
1/12/2024
Keith T. VERIFIED CUSTOMER
Quinton was terrific and very thorough.
1/12/2024
Joeseph O. VERIFIED CUSTOMER
Nice open on Sundays!
1/12/2024
Mike K. VERIFIED CUSTOMER
Pleasant experience working with your service personnel. I would recommend your dealership.
1/12/2024
Aung O. VERIFIED CUSTOMER
Doing very well. People are very honest and friendly.
1/12/2024
Not Provided. VERIFIED CUSTOMER
He was great!
1/11/2024
Clifford H. VERIFIED CUSTOMER
This was my first 6 month visit, I’m 100% happy with you Quinton, and your team!!!
1/11/2024
Arielle R. VERIFIED CUSTOMER
He's fantastic. Glad to be taken care of
1/11/2024
Bonnie R. VERIFIED CUSTOMER
Noah was kind and informative of every step that was taken regarding the status of my car and the repair needed
1/11/2024
James L. VERIFIED CUSTOMER
I’ve been going to McGrath ever since I purchased my first Honda. For most of those years I have worked with TJ Taylor who has always done a great job for me. This was my first experience with Toby, who did a good job too.
1/11/2024
Jayne S. VERIFIED CUSTOMER
First time to visit the facility and pleased with everyone there.
1/11/2024
Donna B. VERIFIED CUSTOMER
Not today’s service rep’s fault. A few weeks ago, during an oil change at same dealer, apparently a faulty oil filter was placed, leaving oil all over my finished garage floor, which at 74, I have to clean. Also, the showroom is filled with desks and no cars.