Helped me break down which service issues were a priority to make it more affordable for now.
1/7/2024
Marycruz O. VERIFIED CUSTOMER
Both times I’ve gone to McGrath I’ve been attended by Quinton. He is very nice and I was happy he was the one helping me for a second time. Hope to see him again next time as he makes me feel very welcomed.
1/7/2024
Scott S. VERIFIED CUSTOMER
I had my battery changed as recommended. I can no longer open my trunk with the key fob or the switch inside the car. Before the battery replacement both opened the trunk.. it's needs to be fixed and this needs to be for free.
Thank you..
1/7/2024
Mohommad C. VERIFIED CUSTOMER
She is the best so helpful so nice answers all my questions without getting mad or upset all of McGrath service writers are absolutely amazing thank Erin again for everything
1/7/2024
Amanda D. VERIFIED CUSTOMER
Almost all of the customer service personal were kind and helpful, but the man who checked us out was dismissive and rude. My bill was nearly $100 more than what I was quoted and he snatched the bill away from me as I was trying to read through it and listed the charges dismissively. When I mentioned that a representative earlier mentioned the price I was quoted had already included the taxes so why are there MORE taxes added on, he didn't answer and just proceeded to pull up the charge on the credit card terminal. Normally, I'm very understanding of pricing issues, but when I'm not given even an attempt at discussion or understanding, I'm pretty peeved about that and feel like I was taken advantage of. Thankfully, I'm not from the area so I won't have to do business with this service station again.
1/7/2024
Brian H. VERIFIED CUSTOMER
Kevin is always a pleasure to work with. He is thorough and transparent with your options. I always feel confident and in good hands when he is my advisor
1/7/2024
Karl S. VERIFIED CUSTOMER
Toby was honestly the best customer service person I have ever done business with. I will definitely do the survey. Please thank him again from us
1/7/2024
Joel S. VERIFIED CUSTOMER
Quinton is great! He looks out for me!
1/6/2024
David M. VERIFIED CUSTOMER
It would have been even more excellent if it could have taken less than two hours. But the amount of work done, oil, change, balancing and rotation of tires, turning off engine check, is within a two hour range.
1/6/2024
Christopher B. VERIFIED CUSTOMER
Will never use any services from McGrath! If they wanted to refund me the money they could refund me the money I don’t need to go back in the service department. Just another power move! I have been very unsatisfied and the last 2 cars I brought in yesterday and the day before have proven that!
1/6/2024
Fil D. VERIFIED CUSTOMER
Erin did a great job
1/6/2024
Gerald L. VERIFIED CUSTOMER
David was outstanding !
1/6/2024
Mark P. VERIFIED CUSTOMER
Very pleased!!!!!!
1/6/2024
Michael W. VERIFIED CUSTOMER
The porters were very friendly
1/6/2024
Debora W. VERIFIED CUSTOMER
Quinton was very accommodating as far as letting us know that it was probably going to be 1- 1 1/2 and let us know that if we wanted to go somewhere that he would get us a driver
1/6/2024
Helene R. VERIFIED CUSTOMER
Great service
Thank you
1/6/2024
Vincent C. VERIFIED CUSTOMER
Sat for 1 1/2 hours only to have part (wireless charger) installed to have it still not working. Then having to prove to your product specialist that it is not working while he kept trying to say that it is working. He finally agreed that it is not working and then the excuses started.
1/6/2024
Deborah J. VERIFIED CUSTOMER
Very friendly. Conscious.
1/5/2024
Heidi A. VERIFIED CUSTOMER
I needed to make a return trip to Mcgrath because of a mixup the prior week when a part was not delivered on time. Quinton was apologetic about the situation. He made sure I was kept informed of the repair progress on this last visit.
1/5/2024
Maria J. VERIFIED CUSTOMER
I am still waiting for the car. Haven’t had an update other than the radio not waiting. Currently in the waiting area and I’ve been here for hours after receiving a notification on 1/4/2023 that the car is ready