McGrath Honda of St. Charles Auto Repair Service

Bryan was very nice and helpful, so thank you Bryan. My only disappointments were when i pulled in i was looking for assistance on how far up to go and who to talk to (this was my first visit) but was not ignored until i parked and started getting out of the car. This made it a bit awkward/unwelcoming for me. The 2nd bit was that they forgot to wash my car. Not the biggest deal as i wasn't there for that, but i was pleasantly surprised and happy by the offer to wash it after the oil change since it was on my to do list anyways, and was sad to find it wasn't after i had already left. I guess don't offer it if it wont be done please. Aside from that my visit was overall a good experience.

He was great

I really appreciate Erin's mood, there was an employee next to her that was monotone, eyes half open and inattentive when I pulled up.I sort of made a face, and Erin ran over to help with a smile, and genuine positive attitude, …. at 7 am. Her energy while interacting was why I’m writing this. I work in HR and tend to pay attention to the little things people do. It’s really the little things that make great customer service, no pun intended. ???? Thanks Erin

Kevin was fantastic and was able to provide me timely updates.

Happy with our service. Wish they would offer coupons for oil changes with some discount.

Great Service and explanation of repair. Professional

Very friendly and helpful. Explained things along the process to the end. Sharon I

Before bring the car in for service I had call numerous times to talk to people about quotes for tires. In particular I spoke to the service advisor Kevin I was told he had to call parts department and get back to me never did. Called and left him a message later that day never called back. He was off the next day and left a message with someone who never called me back. The Monday I spoke with Kevin again who gave me a price for a different tire and said he would call later in the day about a loaner for me the next day for my appointment never did. Called him back and to discuss the loaner or shuttle and he said he had to go call the manager and would call me back and never did. I ended up having my husband drop me off so that I didn’t have to worry about either missing my appointment or being late for work. Then when I’m dropping the car off they don’t even ask me what tires I want or was it noted on the paperwork they wanted me to sign. When I asked about the mail in rebate they were not Aware of any rebate even though I had been told they would give me something to fill out. However after that the service and communication were fine and very responsive to questions I had about the car or work done. But I couldn’t believe the lack of service leading up the appointment and wish I had another option but I was too drained to try to figure out an appointment with some place else because the rebate from the tire company was ending. For a dealership I expect way better

I have been coming to McGrath for service on my Hondas for over 30 years.I have never been disappointed.

It’s an hour’s drive for me, but everyone is so friendly here.

Professional, friendly, courteous, accommodating, and knowledgeable!

My service advisor, Bryan, was helpful and informative. The service was completed before the promised time. I am very happy with the McGrath Honda Service Department.

Appreciatd Kevin's enthusiasim help and knowledge in getting the best services needed for my van. I live my 2011 Honda! Hope it runs many more years. Sincerly,R. Cate

Kevin was very helpful in identifying any other services my car needed. I greatly appreciate him checking.

We were extremely satisfied with our experience today. Very happy.

I appreciate the effort that your team puts forward to make sure that my vehicle is properly maintained awesome job thank you

Professional and prompt.

Work performed as scheduled

Erin is great! Super helpful and made sure the work on my car was finished quickly :)

I have a big trust in mcgrath Honda because you future