McGrath Honda of St. Charles Auto Repair Service

pete was geeat, so was alex thank you for a wonderful car buying experience

Great job

The service was excellent and a job well done

Me gustó bastante cómo nos atendieron

He was very knowledgeable and personable and did his best to get me the right finances.

Daniel was friendly and helpful in explaining what my car needs and had done. Thanks so much!

Everyone we dealt with on the team for the purchase of our new HR-V was exceptional and made a stressful experience completely stress free! Extra kudos to Steve for being such a friendly, laid back, non-salesperson customer service person - he’s what every salesperson should be! He is an incredible people person and I would recommend him and the McGrath team to anyone buying a new Honda! This is by far the best car buying experience that I’ve ever had - thank you!

I tried to explain a number of times that I was pressed for time and would happily come back in the morning. That was ignored and met with "this will be fast, trust me" I was then talked out of a hybrid but presented it's a hybrid after I was assured that this dealer sold more than 700 units a month and that this dealer had the largest stock of new and pre-owned inventory in the state. I should have just left and came back when I had more time despite what I was told by sales. I was introduced to multiple people with no explanation of what their role was to process. The process felt forced and not very informative. I asked twice what the cost of the vehicle was and was told "I don't know, well check after the test drive" then I was never told, just assured on to paperwork. I honestly know better but I just wanted the process over. I bought a car..there was zero negotiation or presented options. My sales person kept leaving the desk and sending someone over to say hello. Full press sales without honoring customer position or scheduled time. I know sales..i should have just said "you won't listen to my scheduling requests or pric e of vehicles...I'll come back another time. The pressure got to me and I bought the vehicle. I still have no idea of how to get the second key. Lots of talk...not so much walk.

Very professional and no pressure.

Someone there NEEDS TO BE FIRED FOR FORGERY Yeah I got the warranty I thought I was originally getting but lord if I lived up there I’d be having Officer Monaco subpoena your video and sound to find out who needs jail time for forgery. Investigate this they need to be fired if not jailed. They shouldn’t be selling cars to people or working with anything where you need to sign papers. I can’t believe someone there forged my signature. FIND THEM AND FIRE THEM

Good. Thanks

Personable, helpful, responsive, knowledgeable.

I wanted to pay cash, not trade in my car, and pick up my new car another day.instead I couldn't leave until nearly 11:30, took a wrong turn in a strange car, and instead of 1 1/2 hour drive home, it took me 2 1/2 hours. I did not appreciate that.

Everyone is professional and extremely helpful. Thank you

The two fellas that assisted me with my car purchase were extremely efficient and handled the entire process fluently and they were very knowledgeable and competent. Thank them for making car buying surprisingly enjoyable. Kathleen B

Trying to communicate to anyone by phone is horrible. The option to text is there to-in theory- make Communication faster but it doesn't.As of now, I don't have any idea whether my car is being worked on or not. It's been over 1 week.

Who Is Daniel? Andres, Ana, and, Alex. Fitting as I received AAA service.

Dan was great, job well done

My advisor Was great. I can’t say anything bad about him. I am disappointed with the technician who claims there’s nothing wrong with my truck. I’m also irritated. He did not put the tonneau Cover secure back to the truck. I just bought that truck more than a month ago wasn’t even washed. The man who greeted me when I bought your loaner back, needs a lesson in customer service as well. I had to suggest to him to bring up my vehicle to transfer things back because we went grocery shopping instead he didn’t even ask me tells me to empty the truck out and go see the cashier even though there’s no charges or even Make suggestions. Not really happy with your service department

Daniel and everyone we worked with was a great experience. Daniel made sure we were taken care of.