Normally they wash my car after an oil change and we had a coupon for 59 $ and they said they won’t take it because prices went up. Just overall not the normal service at get at your dealership in the past.
6/21/2022
John G. VERIFIED CUSTOMER
All good. Thanks!
6/21/2022
Cathleen D. VERIFIED CUSTOMER
Did a great job. Nice guy! Friendly!
6/21/2022
Cameron V. VERIFIED CUSTOMER
Erin was fantastic! She addressed all of my concerns and fixed everything I needed.
6/20/2022
Annette Q. VERIFIED CUSTOMER
All went perfectly well, thank you!
6/20/2022
Wendy B. VERIFIED CUSTOMER
Bryan was excellent!
Your price for an oil change is higher compared to other dealers tho
6/20/2022
Mark V. VERIFIED CUSTOMER
Doesn’t matter what feedback I provide, McGrath St Charles never responds or acts on what feedback is given. The customer service is beyond terrible and your service advisors need coaching on servicing customers and basic etiquette. I am highly confident this feedback won’t see light of day.
6/20/2022
Debra W. VERIFIED CUSTOMER
He was great!
6/20/2022
Tanesha W. VERIFIED CUSTOMER
I requested my car be washed after service. It was not. He invited me back but I'm not driving 40 minutes for a free car wash and I didn't have time to get back in the line. It's frustrating having this perk and never getting to take advantage of it
6/20/2022
Niki D. VERIFIED CUSTOMER
ERIN WAS GREAT. GOT EVERYTHING I NEEDED AND WAS VERY PROFESSIONAL
6/19/2022
Timothy F. VERIFIED CUSTOMER
The service at your dealership is terrific. I stopped going to another dealer because the experience was so poor. This was a follow up visit from my May service and I intend to work with you in the future.
6/19/2022
Avinash M. VERIFIED CUSTOMER
The overall experience went well. Erin told me the list of things that will be serviced for the maintenance code. She informed me about the total cost and the waiting delays. After the service I was given a full explanation of the report and the inspections that went well and service that is recommended in the future.
6/19/2022
Gary C. VERIFIED CUSTOMER
Excellent service-quality workmanship.
6/19/2022
Jose A. VERIFIED CUSTOMER
Excellent customer service.
6/19/2022
Robert R. VERIFIED CUSTOMER
Erin Carolan did a wonderful job from the moment I pulled in. She greeted me, showed me the waiting area and once the work was complete she went through everything and made sure I understood it. She had a smile on her face the entire time. Great work!
6/19/2022
Vita P. VERIFIED CUSTOMER
Kevin was great kept me up dated on the situation about the parts coming in . Such a gentleman
6/18/2022
Rachel M. VERIFIED CUSTOMER
Kevin is very sweet, and informative! Made me feel comfortable in a place I’m not usually sure of my decisions. Thanks Kevin!
6/18/2022
David L. VERIFIED CUSTOMER
Kevin was great. The repairs went well beyond what I was expecting to have done and Kevin made it possible for me to get my car back into good shape.
6/18/2022
Teresa A. VERIFIED CUSTOMER
The tech that was working on my vehicles is the person that works on all my cars. His name is Nich and always does perfect work and never had to return or never had problems with any of his work. My business will always go where ever Nich meadow’s goes. Thank you for taking care of my vehicles.