Service was explained and taken care of and we ll be back for more service soon.
7/29/2018
Anne K. VERIFIED CUSTOMER
I brought my car in at 9:00am for a 9:30 am oil change appointment. Sat waiting for someone to open the garage door. When no one did after 5 minutes went in, John told me I needed to be in the line for the other door. He followed me out and switched the sign from line up on either side to exit on the side I'd been waiting. I sid I'd be back by noon for the car. Arrived at 11:45 and had to wait another 15 minutes for the paperwork. (Assumed an oil change would only take an hour, guess I got shifted to the back of the line for saying that). The woman who came in after me had to wait for her paperwork, and she had been called to pick it up 1/2 hr before. No one had called me though the car was done and parked on the lot when I arrived at 11:45. I remember when I could drop in for an oil change and be in and out in an hour with no appointment.
7/29/2018
John C. VERIFIED CUSTOMER
I have brought 2 of my vehicles there in the past month, both of which I purchased there. It took almost 1.5 hours to get an oil change on the Accord, and 1 hr 50 min to change thevpil and cabin filter on the Odyssey. My appointment was for 7:15 on a Saturday mornin-one of the first appointments. Why have appointments when first in the morning you can't get in and out in 30 minutes or less. I'm considering taking my vehicles elsewhere if the most basic procedures can't be accomplished more quickly. I've been going there 13 years, and this waiting has increased in the past few years.
7/29/2018
Michael J. VERIFIED CUSTOMER
Very positive, made sure I knew what had been done. Extra thorough
7/29/2018
Joseph L. VERIFIED CUSTOMER
Excellent.
7/29/2018
Andrew M. VERIFIED CUSTOMER
Some things require a little further attention. As always I am quite pleased with the service at McGrath.
7/29/2018
Robert W. VERIFIED CUSTOMER
Fine service on a busy Saturday afternoon. Thanks!
7/29/2018
Lisa P. VERIFIED CUSTOMER
Very helpful and professional!
7/28/2018
Charles W. VERIFIED CUSTOMER
Very please with the service
7/28/2018
Karen P. VERIFIED CUSTOMER
Daniel was polite, professional, informative and a pleasure to deal with. Because of Daniel I always highly recommend McGrath Honda for others looking to purchase a vehicle.
7/28/2018
Michael F. VERIFIED CUSTOMER
He is fabulous. Great rep for honda
7/28/2018
Carol K. VERIFIED CUSTOMER
I buy my Honda’s from McGrath and over the years I have always gotten excellent service and that is one of the reasons I am going to McGrsth. Honda.
7/28/2018
Deborah N. VERIFIED CUSTOMER
Cj did a great job
7/28/2018
Diana L. VERIFIED CUSTOMER
He is very friendly and put me at ease.
You have a wonderful service department.
7/27/2018
Elaine D. VERIFIED CUSTOMER
Alex is top notch. Thank you.
7/27/2018
Marissa C. VERIFIED CUSTOMER
He was very friendly and informative! I was impressed by his customer service skills
7/27/2018
Frantine A. VERIFIED CUSTOMER
Alex was very informative about every
thing about my car. He explained to me in detail
What my cat needs in a way I could understand
Exactly what I needed for my car.
I am to go ahead and have decided to get
my brakes and tires done at Mcgrath Honda in St. Charles.
I will definatly ask for Alex.
7/27/2018
John W. VERIFIED CUSTOMER
Mike is a great representative of your brand.
7/27/2018
Bill D. VERIFIED CUSTOMER
CJ is very professional and represents McGrath Honda very well.
He is courteous and treats me and my family with respect and care.
He demonstrates a thorough knowledge of his job.
7/27/2018
Peter &. VERIFIED CUSTOMER
The car runs very rough. Not that way when I brought in.
I spent 1,400 in repairs & it doesn't they test drove it after repairs