McGrath Honda of Elgin Auto Repair Service

Got the job done!

Luis was great!

Daniel was very personable. He told me ahead of time there would be a longer than normal wait yet he has me out soon then estimated. He even moaned me a charger box to charge my phone while waiting.

I had to pay for repairs that should have been completely covered under the original manufacturers warantee. My vehicle had been previously repaired by your shop in June of '21 yet it cost me over $1000 to bring the car up to the standards it should have been at when I originally purchased it in Jan of '21. Not at all satisfied with my experience so far and more disappointed that I traded in a 2015 Si for this.

Monika did a great job as did Zach the tech - last but not least the shuttle driver too. Great experience.

Ease of scheduling service, communication on my vehicle status throughout the time my vehicle was being serviced & friendly service & loaner vehicle staff. A real pleasure interacting with everyone. Thank you for a great customer experience.

Thanks to Jerry, he is very good at his job.

Everything was very good and I am very satisfied with the attention that Martin Nunez gave us, a true professional, thank you very much

None

Check in was quick and efficient!

My service advisor was helpful but it took 49 hrs after dropping my car off to receive a call that no problem was found. I explained my dissatisfaction and after another two days was told that things were done to correct the issue I was having. Time will tell as I need to wait 500 miles to have things settle down. Two full days then being told nothing is wrong is not my definition off excellent service.

Jason was the best advisor we’ve had in all the years of service with McGrath.

Good job

No, I was not satisfied. I had a 5:30pm appointment with Gerardo Sharif on June 15th, 2022 to assess and fix a flat tire on the rear passenger side. At the time of the appointment, I asked for the tire to be assessed as well as a general inspection. After assessment, I was told by Gerardo that no nails or punctures were found in the tire but that there was corrosion in the seal but would be easily reset and resealed. Once the repair work was complete I was told that the tire was operating normally. Gerardo added that supposedly they were not able to complete the general inspection due to the shop preparing to close. Why the car was not inspected upon arrival, is unclear to me. However, Gerardo reassured me that the tire was fixed and that the vehicle was operating normally. I drove the car from the shop to my house which is a 10-15 minute drive. As I prepared to drive to work the next day on June 16th, 2022, I noticed that the tire pressure was low. I tested the tire to find that it was reading at 9.5PSI. I quickly made an appointment for 7:30am and put a note that I needed a loaner to get to work. I proceeded to drive the car to the shop and was greeted by Daniel Zepeda. I explained that I was there the night before to get the tire fixed and that this morning the tire was flat again. Daniel went to speak to his manager (who I assume may be Chris Houlis) about the availability of a loaner vehicle. Daniel came back to inform me that the manager said that "you made the appointment online and did not call ahead of time to check availability." At this point I contested this notion as I have been going to McGrath Honda Elgin for almost 10 years, have spent literally 100s of thousands of dollars at this company and have NEVER been asked to call ahead of time for a loaner vehicle. What difference does it make whether the appointment was made online? Where is this new policy stated on the website? Let me add that I was the first customer of the day in the shop and the first appointment of the day. So? How could there be no availability for a mistake and haphazard repair that McGrath made the night before? I had to go to work at this point. I was offered a shuttle to which I told Daniel that I work in Chicago. Daniel and his manager made me 4 hours late to work by waiting for the repair. That's 4 hours of lost pay that I know that neither Daniel, his manager, or McGrath Honda will ever pay me back for. Approximately an hour into the repair, Daniel approached me in the waiting room to inform me that the technician found a nail in the tire and that it was able to be patched. At this point I asked how was it possible that yesterday there was no nail and 12 hours later, there's a nail? The car had only been driven from the shop, to my house and back to the shop! On top of that, Daniel added that the technician (T. Koseck) was the SAME technician that looked at the car the night before and that he did not see the nail the night before. Again, perhaps MAYBE if the full inspection was done of the car the night before, maybe this would not have happened. In an attempt to de-escalate my frustration, Daniel dismissed my comments and questions by saying "either way your tire will be patched and we'll get you back on the road." What kind of customer service is that? Why wasn't I shown the nail in the tire? If this was missed from the night before and a mistake of behalf of McGrath, why didn't I receive an apology for the inconvenience. Following the fix of the tire, I received a copy of the inspection to where it noted that several other components had failed (which I expected) but what I did not expect was for the vehicle to have rear shocks that were already seeping. I had service done at McGrath in March 2022 to replace the shocks. I explained to Daniel that my car had been in the shop for A MONTH due to not being able to find parts and to hear that the shocks are leaking already is appalling. This is the only time that I've ever replaced the shocks in the life of the car which is a 2014 Civic. How is it possible that the shocks are already seeping in 3 months? It leads me to question whether the shocks were new to begin, were they installed correctly, or were they even serviced at all. I asked Daniel to confirm the last date of service and to check if I got the shocks replaced in March in the computer. You would think that Daniel would check for a warranty without being prompted after I had just told that I had just replaced shocks recently. Again, poor customer service for an already irate customer. At no point did Daniel try to help the situation by perhaps offering to book a future appointment today so that this could be resolved sooner than later. Having problems with shocks in a car is a SAFETY ISSUE! Now I have to once more inconvenience myself, schedule an appointment on my own time, and HOPE that there's a loaner available so that I can get to work while I wait for the repairs again. After I left the shop and reviewed the the inspection in more detailed, I noticed that the technician (T. Koseck) put a note that the emergency brake needs to be adjusted because its too tight. Again, I found this interesting because my emergency brake was ALSO serviced and adjusted with addition of new brake pads and rotors in March 2022. Now Honda wants to charge me $150 to fix the ebrake that I didn't tighten? That makes no sense. I will not pay for a mistake that Mcgrath Honda made in the first place. I expect so much better of McGrath Honda Elgin. I am well aware that I can get the same services done for way cheaper at any other mechanic however, I have maintained my business since buying the car at McGrath in 2014 and willingly have paid TOP DOLLAR for almost 10 years simply because the service was always TOP NOTCH. Service at McGrath was always quick, efficient, and centered around the customer. Now, service is sloppy, slow, and questionable. As a fellow union worker, I support other union workers which is why I have kept my business at McGrath. But after my experience in March and now in June, I have felt unaccommodated and cheated. I expect McGrath to get a hold of me to fix the issues with my shocks and ebrake. Following these next set of repairs, I'm going to really need to think about whether I want to return my car to McGrath Honda for future service. Fabian L

Jerry was very attentive and informative.

He is straight up.

Martin was very helpful, and easy to deal with. Thanks Martin

Guillermo was very customer focused, friendly, and advised me every step of the way. Great customer service.

Outstanding service in my opinion

My brakes were squeaking a little once in awhile before I brought it in for an oil change and inspection. We spent 648. O0 aporox. For front brakes to be turned, scraped and I’m assuming got new brake pads also. We had this done on Friday, June 10th and called back on Monday asking why my brakes were so squeaky after a new brake job. Didn’t get a very sympathetic person to talk to… much less care that tge brakes are now squeaking all the time. I waited a week for an appt so I could get a loaner because three of us share a car and I can’t afford to be sitting at Honda for hours while they check my new brake job when it should have been done right the first time! Sincerely, Kay nowicki