I had ordered a small part that went on the passenger door handle. When placing the order, the service technician stated it would come I the next day and it would only take 5-10 minutes. I received the call the next day that the part was in and I can swing on by anytime before 5pm and they could “pop the part on” and would only take 5-10 minutes. I was going to take my two daughters and two nieces to the mall so we just stopped by in the way. It ended up taking an hour and 15 minutes. That is where my frustration is. There’s a big difference between 10 minutes and 75 minutes. Everyone was very nice, however, having to wait that long with 4 kids, when that wasn’t the expectation was bothersome.
1/7/2024
Christopher S. VERIFIED CUSTOMER
Bryan was great! He made the process seamless and he communicated through the entire process with clarity! All in all it was a great experience!
1/7/2024
Gladys M. VERIFIED CUSTOMER
Jason is very kind and thorough with his explanation.
1/6/2024
Marco C. VERIFIED CUSTOMER
A GOOD SERVICE
1/6/2024
Sandy S. VERIFIED CUSTOMER
HE WAS VERY PROFESIONAL AND HE CARE ABOUT MY VEHICLE NEED IT..
WAS MY 2ND STOP FOR TIRED CHECK ??
THE FIRST ONE NOT RESOLVED THE PROBLEM..SO
BRYAN HELP ME SO MUCH ..THANK U SO MUCH..
I WILL BE ABSOLUTELY ASKING FOR HIM NEXT TIME TO FUTURE SERVICES
1/6/2024
David W. VERIFIED CUSTOMER
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1/6/2024
Frank G. VERIFIED CUSTOMER
Appreciate the great communication, honesty, skilled workmanship and customer service.
1/5/2024
Chris L. VERIFIED CUSTOMER
Price for service are too high..the tech was fine
1/5/2024
Kristina F. VERIFIED CUSTOMER
Jonathon was great!
1/5/2024
Shannon P. VERIFIED CUSTOMER
Your msg says one question, but 2 were asked and this comment section. That is misleading. I will not answer your surveys in the future.
1/5/2024
Gloria Z. VERIFIED CUSTOMER
The services received were very good. My complaint is with pricing. The added shop costs seemed excessive.
1/5/2024
Kimberly E. VERIFIED CUSTOMER
Bryan was professional from start to finish! He even saved me money! My car was ready sooner than he even told me it would be! Thank you Bryan for ALL your help!
1/5/2024
Richard D. VERIFIED CUSTOMER
Jerry is awesome to work with. He always takes good care of us with our vehicles.
1/5/2024
Michael B. VERIFIED CUSTOMER
Job well done!
1/5/2024
Charles B. VERIFIED CUSTOMER
I have worked with Jerry for many years. He is s consummate professional. Thorough and easy to understand.
1/5/2024
Pamela C. VERIFIED CUSTOMER
Austin was great
He kept me informed along the way
1/4/2024
Jose Pedro. VERIFIED CUSTOMER
magnifica atencion
1/4/2024
David B. VERIFIED CUSTOMER
Great service
1/4/2024
Heidi M. VERIFIED CUSTOMER
Luis was quite helpful. I appreciate his service.
1/4/2024
Benjamin M. VERIFIED CUSTOMER
I had called in & was told that a loaner would be available so that I could drop off my van. I had talked to the service desk I believe. When arriving, the service consultant said he could not find any reservation or notes that my loaner was availabl in the system.. There seems to be a disconnect between the reps at the service desk & the service consultants