McGrath Honda of Elgin Auto Repair Service

I sensed attitude when I spoke with bryon about the service I wanted done to my vehicle. I was also never called that my vehicle was done! I found out when I went to retrieve a key from my key ring. Which the service writer Jerry was very helpful! I also find dealership prices ridiculous! 1000$ job for a 200$ part! I love Honda but the service department needs some help!

Gerardo was very professional and personable and made the experience very smooth. Thank you!

You guys Rock!

He did a good job helping us

Kept my car for 2.5 days. Paid $400 of service fees. This is what I experienced at McGrath Honda, Elgin. False inspection reports. Checked "fill windshield washer fluid" in report but its not filled. Got home and checked it first. This is just easy to inspect for me to make sure how false these reports are. This is just icing, for sure out of those 50 green checkmarks on inspection report  can get more of false points. Worst detailing service  Paid $150 for interior and exterior details which includes shampoo carpet, buff and wax. But carpet is still dirty and shows not properly shampoed or not even shampoed. Leather seats are having stains, which shows not cleaned with proper leather cleaner.  Trunk not even vacuumed. What else should I dig into.Just worst job of detailing in $150. Trying to charge customers with scams Plus for 2 days they gave me a loaner car, walked around it for 10 sec. Lady says, looks great sir. So I signed the document. Pulled in to pick my car and the service representatives say the door has some dent spot. Its the tiniest spot (paint not even removed) a human eye can pick from 2 feet away. Then explains in couple of hazy pictures their camera took before and after I pulled the car in facility. Both pictures have similar imperfections but this guy says that before one is just reflection and after is imperfection due to spot. So now they don't give me my car keys and threaten to charge my existing card details for the damage. Worst worst experience ever in any dealerships I have worked with. Plus this is the dealership i brought my car and this is how i got treated.  I am definitely going to post this experience everywhere I know with pictures and all the charges I paid as proof so others atleast skip this facility for services in future.

Gerardo was very efficient,knowledgeable guy, he explained very well everything to me. Very nice guy!!

Ray was super nice. Great service.

Martin took very good care of me today. Thank you Martin.

Ray did a great job assisting me with my service as usual. It is greatly appreciated.

You did a great job thank you

Everything went well

What a rip off to replace the front spool valve for just over a $1,000 dollars. Went to your parts counter and the part is $272. So your telling me that to replace that part takes almost $700 labor? C’mon! That at the most is an 1 1/2 hour job. Should not be more than $500 to replace that.

Roberto is polite and customer service friendly. Excellent work.

Excellent and professional service provided by Jerry Nepermann as always. Thank you Jerry!

Excellent service and great staff to work with. Love the cookies and massage chair too ????

Great service

Guillermo really provided top quality customer service. Took ownership of my car repair. Got me a loaner setup because it turns out it would have been an exceedingly long wait. I really appreciate that.

Your staff is very professional and friendly but Jerry is my go to guy. Straight forward, friendly, and trustworthy

Guillermo aka Dollar Bill is an AWESOME guy! Always friendly, very informative and will only recommend truly needed services.

Very efficient. Everyone was very helpful and friendly.