Nicholas provided superb Service! He was attentive right at the start and was very kind in dealing with customer. He explained the plan and recommendation before the Service and discussed what was done afterwards. Great customer Service! Glad to come here for my car needs!
2/16/2020
Thomas F. VERIFIED CUSTOMER
I feel taken advantage of! I bought a brand new van and havd an issue with the lane assist. I explained to two people the problem I was having. We Roberto called me to tell me my van was fixed, and that they couldn’t find anything wrong with the lane assist. I asked him if the car was driven on the highway under the same conditions as I explained in detail. He said yes, then he said wasn’t sure and had to check. He called me the next day and said yes we took your van on the highway and on the side streets many times and couldn’t find the issue. I don’t believe him since there is only an 8 mile difference on the car as to when I picked it up. So there is absolutely no way that my van could have been tested on the highway and the side streets as I was told.
2/16/2020
Mitsy G. VERIFIED CUSTOMER
Job done on time and explanations were understood smoothly. ????
2/16/2020
Michael S. VERIFIED CUSTOMER
He was very courteous and responsive and asked for some extra time to make extra sure the battery drain problem was completely figured out which resulted in an alternator replacement.
2/15/2020
Jason G. VERIFIED CUSTOMER
Thank you Dylan for taking great care of my vehicle. And that service advisor is incredible. What's his name ....Jason. wow. Great guy!
2/15/2020
Micaela H. VERIFIED CUSTOMER
Actually, I worked with Chris and he is wonderful. I keep coming back there because of him. I know I pay more at the sewer but I like the service.
2/15/2020
Thomas H. VERIFIED CUSTOMER
Took care of the problem right away
2/14/2020
Christopher C. VERIFIED CUSTOMER
Lied about total cost, never called to inform whwn keys were ready.
2/14/2020
Mark G. VERIFIED CUSTOMER
Was very professional and responsive.
2/13/2020
Sandra P. VERIFIED CUSTOMER
Excellent service
2/13/2020
Karina L. VERIFIED CUSTOMER
Gerardo was extremely professional and courteous. He was able to answer every question I had... keep up with the great service Gerardo and thank you!!!!
2/13/2020
Tobin K. VERIFIED CUSTOMER
No care was not washed
Other than that it was a very good experience
2/13/2020
Muhammad S. VERIFIED CUSTOMER
Jerry is really a gentleman. Very professional, polite, smart, efficient, respectful, and a great man overall.
Had the job done perfect and in no time.
He deserve all the praise.
THANKS JERRY AND ALL AT MCGRATH.
2/13/2020
William P. VERIFIED CUSTOMER
Jason was professional in every way.
Thanks for your assistance.
2/12/2020
Mary H. VERIFIED CUSTOMER
Jason is terrific!!
2/12/2020
Elizabeth J. VERIFIED CUSTOMER
Speedometer malfunctioned - under original mfg warranty - Pictures were not enough evidence of problem. Then what is? The fact that Honda would not support the repair until a technician witnessed the problem first hand and the fact it took the technicians 1 week actually take the time to 1st hand witness the problem will make me think 2x about purchasing another Honda. Then wrong part ordered. 2 weeks later I get car my back without proper investigation into Apple car play problem. Service manager was very customer focused.
2/11/2020
Eric J. VERIFIED CUSTOMER
Terrible experience. No explanation on how to resolve the issue I brought to them and I had to go to the manager to figure out what I can do to get this resolved. Paid a lot of money for them to tell me nothing and top off the refrigerant so that it can keep leaking and need to be fixed somewhere else since I am moving out of state. Also, I was given someone else's multipoint inspection with their personal information on it on accident so I wonder how secure my information is with them.
2/11/2020
Randy K. VERIFIED CUSTOMER
I thought Ray was very courteous and took the time to thoroughly review with me what the maintenance minder recommended and what was previously done by McGrath in St. Charles in determining what maintenance should be performed today.