McGrath Honda of Elgin Auto Repair Service

I brought my van in because I have been having issues with the transmission slipping while driving. It has 59,000 miles and I brought it in for the same issue before, but the mechanic could not feel the slip while on the test drive. So, the problem has been getting worse over time. It now happens quite frequently and is annoying. I decided that since I bought the 100,000 mile extended bumper to bumper warranty, that it was time to have the issue looked at again. This time, the mechanic did feel the slip and acknowledged that the transmission is starting to fail. However, the warranty that I purchased will only cover the transmission if it fails completely and will not cover repair to damaged or failing systems. I’m pretty sure that was not in the sales pitch for this wonderful warantee that will cover all the bells and whistles on the brand new van that I was purchasing. So now I have to drive my van around with my children in it and wait for the transmission to fail completely before I can get it fixed. I just pray that it does not happen somewhere where we could be in danger. It seems like a waste of money to purchase a warranty that does not fix problems that arise. I have had other Honda’s in the past and have never had an issue with getting warranty work, let alone transmission issues. I am sorry that this is how McGrath and Honda are choosing to do business now.

I was in and out quickly when I dropped off and picked my car up. Chris Houlis is an exceptional service advisor.

Great service

Awesome job

Don is great!

I just want to say that my service rep Jerry is the greats .

All is well! Electronic "fix" put in place which should eliminate dash lighting up. Don provided excellent service - with a smile. So much appreciated.

Chris was extremely nice. Let me know everything that was being done and explained charges before and after services. Very impressed! Ty chris well done...... Windi W

Everyone Was friendly and accommodating

From don checking me in and keeping me informed, to Ron overseeing everything else it was not so traumatic! Ty to everyone!

Appreciated the car wash

Jerry did a great job and has very good communication skills. Enjoyed my McGrath service visit.

I always enjoy coming in to your service department where I have always received excellent service. Don is a Gem he has assisted me before and he goes beyond. Your entire Service Team is Great. Thank You for .

He is nice

Ray is wonderful. He is always smiling and kind.

I'm very happy excellent service. Thank you Laura M

Excellent Service with no appointment

As always everyone I dealt with at McGrath was positive and friendly.

He listened and took notes. Thanks for great service and for treating our automobile like it was yours!we like the treatment of being with family. Thanks to our McGrath family for a great job!!!!????

Jerry provides outstanding service.