Chris was great! Checked us in, supplied estimated turn around time and was very courteous! Everything you need for a good experience! Many thanks! Linda
5/27/2018
Rebecca L. VERIFIED CUSTOMER
Ray was great and accommodating. Thanks
5/26/2018
Thomas S. VERIFIED CUSTOMER
Donald was very helpful & took care of all my service needs & answered all my questions I have no complaints & will recommend McGrath to my friends.
5/26/2018
Lyric C. VERIFIED CUSTOMER
Initial service rep charged me 150.00 for loose gas cap. I had to call Service manager and explain that the service rep charged me 150.00 to tighten the gas cap. Ron the Service Manager apologized to me and promptly reversed the 150.00.
Had I not called the manager I would have been charged 150.00 fo tighten the gas cap.
5/25/2018
Victor B. VERIFIED CUSTOMER
He was a little slow at getting the paperwork ready.
5/25/2018
Claudia V. VERIFIED CUSTOMER
Thanks for your Services excellent ????
5/25/2018
Gorgonia B. VERIFIED CUSTOMER
I am completely satisfied with service done on the issues that I had with my Honda CRV2002. Chris Houlis did an excellent job solving the issues of my vehicle. Thank you and please continue your excellent service..
5/25/2018
Rachel B. VERIFIED CUSTOMER
Hood was not closed/latched. There was a rag laying on the battery.
I’m still satisfied and have been a customer for 10 years.
5/25/2018
Bradley B. VERIFIED CUSTOMER
Excellent
5/25/2018
Joseph O. VERIFIED CUSTOMER
Don did everything he said he was going to do and in a timely manner.Don was polite and went out of his way sending me emails on status of my vehicle.
5/25/2018
Michael P. VERIFIED CUSTOMER
Ray was good - communicated well. However, there is a MAJOR problem with the repair. The A/C was blowing warm air. I paid to have freon added and now am hearing today from my wife that the A/C is still blowing warm air. What exactly did I pay for? I left Brilliance Honda in Crystal Lake because they could not fix the car properly. Am I going to have the same issues with you? I am looking to buy a new car and this experience is souring me on Honda.
5/24/2018
Edward S. VERIFIED CUSTOMER
Lorinzo was a pleasure to work with! He was open, extremely accommodating, and very knowledgable.
Looking forward to my next interaction!
5/24/2018
Mahendrakumar P. VERIFIED CUSTOMER
no comments
5/24/2018
Mervin H. VERIFIED CUSTOMER
Jerry did an GREAT job at handling the service on my vehicle.
5/24/2018
Rick D. VERIFIED CUSTOMER
Chris was friendly and polite. I appreciate the good customer service. Please thank him and the team for all the hard work.
Thanks,
Rick D
5/24/2018
Theresa B. VERIFIED CUSTOMER
Everyone very friendly.
5/23/2018
Barry S. VERIFIED CUSTOMER
Chris did a great job of taking care of my need.
5/23/2018
Henry C. VERIFIED CUSTOMER
Thanks for great service. Jerry was great to work with and made the experience enjoyable. Thanks again!
5/23/2018
Anthony D. VERIFIED CUSTOMER
Jerry was AWESOME as always!!!! However I was not totally satisfied with he service provided by technician. He forgot to give me back the key for my tire lock and when I got home I noticed that he did not put my rear door back together properly and I had to return to dealer for them to finalize it. Jerry handled everything with professionalism and I appreciate it!!
5/23/2018
Jeff L. VERIFIED CUSTOMER
I left the dealer and half way home the air bag light came on. The glove box lid is crooked and there is a rattle in the dash. I waited 2 hours for a 45 minute repair and now have to come back.